Varleyne Montesano
American Airlines
Sherman,TX
2
Languages
10
years of professional experience
Motivated Customer Service with over 5 years of experience in fast-paced, team-based environment. Personable and professional under pressure. Dedicated and detail-oriented Customer Service Representative bring expertise in multitasking, follow-through and problem-solving gained during over 2-year career in customer service and support. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, document control and program leadership. Dependable, self-motivated and seeking to leverage background into Customer Service role with room for career growth.
Work History
Customer Service Agent
1 Year- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Monitored gate areas and addressed security situations with management.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Customer Service Representative
4 Years 8 Months- Provided help to customers at the kiosk.
- Facilitated luggage activation and completion of fee transactions.
- Direct customers to gates and check points
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Disbursed and recorded appropriate gate passes.
- Monitored gate areas and addressed security situations with management.
- Communicated with site personnel by relaying information via radio calls.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
COSTUMER SERVICES AGENT
1 Year 3 Months- Handled baggage check-in, including assessing and collecting additional charges.
- Complete all necessary arrangements for accommodating all passengers with reservations, stand-by, luggage, cabin availability, and in-flight supplies
- Prepare, complete, and check-in various flight forms for accuracy
- Dallas Love Field
FLEET SERVICE CLERK
2 Years 1 Month- Cleaned and serviced cabin interiors, plane exteriors and fluids as directed
- Established long-term customer relationships through prompt and courteous service
- Guided planes for all arrivals and departures with a strong focus on safety
- Documented all required information regarding cargo weight and destination
- Ensured cargo was efficiently and safely handled and transported between planes and cargo areas
- Estimated weights, heights and centers of balance to make precise placements
PASSENGER SERVICES REPRESENTATIVE
2 Months- Trained to provide efficient, friendly service to all customers
- Prepare and issue tickets, compute fares, issue refunds, check baggage, collect excess baggage
- Complete all necessary arrangements for accommodating all passengers with reservations, stand-by, luggage, cabin availability, and in-flight supplies
- Prepare, complete, and check-in various flight forms for accuracy
Education
High School Degree - Chemistry
Associate Degree - International Cuisine, French cuisine
GPA: 3.94
Skills
Customer service
Ticketing
Computer skills
Refund processing
Baggage handling
Reservation management
Luggage management
Cabin availability
In-flight supplies management
Form preparation
Accuracy checking
Knowledge of airline policies
LANGUAGES
Portuguese Native or Bilingual
Spanish Full Professional
Timeline
Customer Service Agent
American Airlines
10.2025 - CurrentRead More
Customer Service Representative
American Airlines
02.2021 - 10.2025Read More
COSTUMER SERVICES AGENT
Delta Airlines
11.2019 - 02.2021Read More
FLEET SERVICE CLERK
Envoy Air Inc.
02.2017 - 03.2019Read More
PASSENGER SERVICES REPRESENTATIVE
Envoy Air Inc.
10.2016 - 12.2016Read More
Le Cordon Bleu College of Culinary Arts
Associate Degree from International Cuisine, French cuisine
Read More
Colegio Santa Monica
High School Degree from Chemistry
Read More