Vasha Williams
HOUSTON,TX
Summary
Dedicated customer service professional with proven skills in conflict resolution and active listening. Expert in resolving inquiries efficiently to enhance client satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Gainwell Technologies LLC
10.2023 - 07.2026
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed customer accounts using CRM systems to enhance service delivery.
- Collaborated with cross-functional teams to streamline communication processes.
- Trained new staff on customer service protocols and best practices.
- Analyzed customer feedback to identify areas for process improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Production Worker
Ashcraft Bakery
08.2023 - 10.2023
- Operated production machinery, ensuring optimal performance and compliance with safety standards.
- Coordinated assembly line tasks to enhance workflow efficiency and minimize downtime.
- Trained new employees on equipment operations and quality control procedures.
- Monitored product quality, identifying defects and implementing corrective actions promptly.
- Assisted in inventory management, tracking supplies to maintain stock levels for production needs.
- Collaborated with team members to achieve daily production goals consistently and accurately.
- Maintained cleanliness and organization of workspace, adhering to health regulations and company policies.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Customer Service Representative
Maximus
11.2021 - 07.2023
- Developed user-friendly guides for customers to navigate services effectively.
- Implemented solutions to reduce response times and improve service accuracy.
- Led initiatives to enhance team performance and customer engagement strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Worker
Warehouse Walmart Distribution Center
07.2017 - 08.2021
- Operated pallet jacks and forklifts to efficiently move products within warehouse.
- Assisted in inventory management by organizing stock and performing regular counts.
- Collaborated with team members to streamline receiving and shipping processes.
- Ensured compliance with safety protocols, reducing workplace incidents significantly.
Barista/Cashier
Starbucks
11.2014 - 05.2017
- Delivered exceptional customer service in high-volume environments, ensuring satisfaction and repeat business.
- Operated cash register accurately, processing transactions swiftly to reduce wait times.
- Prepared and served beverages according to company standards, maintaining quality and consistency.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Resolved customer complaints effectively, fostering a positive and welcoming atmosphere.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Patient Care/Janitorial Worker
Park Manor Health and Rehabilitation Center
06.2010 - 10.2014
- Maintained cleanliness and sanitation in patient rooms, common areas, and restrooms.
- Operated floor care equipment to ensure high-quality surfaces and appearance.
- Collaborated with healthcare staff to address environmental safety concerns efficiently.
- Implemented best practices for waste disposal and hazardous material management.
- Trained new team members on cleaning procedures and safety protocols.
- Conducted regular inspections to identify maintenance needs and improve facility standards.
- Swept hard surface floors using broom or push broom dust mop.
Education
High School Diploma -
M. B. Smiley High School
Houston, TX05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Gainwell Technologies LLC
10.2023 - 07.2026
Production Worker
Ashcraft Bakery
08.2023 - 10.2023
Customer Service Representative
Maximus
11.2021 - 07.2023
Warehouse Worker
Warehouse Walmart Distribution Center
07.2017 - 08.2021
Barista/Cashier
Starbucks
11.2014 - 05.2017
Patient Care/Janitorial Worker
Park Manor Health and Rehabilitation Center
06.2010 - 10.2014
High School Diploma -
M. B. Smiley High School