Summary
Overview
Work History
Education
Skills
Timeline

VASHAWN GARDNER

Albany,US

Summary

Seeking a challenging experience where I can apply my skills and experience in a new role.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Customer service agent

Amazon
06.2017 - Current
  • Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
  • Manage both inbound and outbound calls
  • Proactively identify solutions to questions you anticipate our customers having in each interaction
  • Provide our customers with technical support when navigating pharmacy.amazon.com
  • Serve customers in a timely manner to ensure we are maximizing our relationship with them

Telephonic Scheduler

Long Term Care Group
10.2017 - 09.2023
  • Schedules telephonic interviews for insurance company applicants in a quiet, professional environment without interruptions and/or distractions
  • Receives calls from Auto Dialer to schedule telephone interviews with Insurance applicants
  • Completes calls in a timely manner, according to department guidelines
  • Maintains an 85% productivity level as measured by the Management Operating System (MOS) in place
  • Maintains a minimum 96% quality standard on all telephonic calls
  • Attends required training

Health Information Supervisor

Wexford Health Services
03.2003 - 01.2013
  • Supervise staff, develop staff schedules and train new employees
  • Maintain the medical records database billing, and ICD 9 coding
  • Coordinate services with medical providers within Dade Correctional institution to provide accurate health care to incarcerated inmates
  • Perform other duties as required, must perform related duties such as:
  • (a) Transfer old charts to new charts
  • (b) Place out guide when charts are pulled out
  • (c) Prepare new charts and have them handy for use
  • (d) Make copies of various forms when required
  • (e) Mail out requests for records when presented with a properly completed medical release
  • Make copies of records in response to in-coming medical releases
  • (f) Order forms and other necessary supplies when needed

Education

Associates Degree - Health Administration

National school of technology
09.2003

High School Diploma - General High School Curriculum

Dade county public school
06.1995

Skills

  • Experience in compiling, processing, and maintaining medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system
  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Live chat support
  • Microsoft outlook

Timeline

Telephonic Scheduler - Long Term Care Group
10.2017 - 09.2023
Customer service agent - Amazon
06.2017 - Current
Health Information Supervisor - Wexford Health Services
03.2003 - 01.2013
Dade county public school - High School Diploma, General High School Curriculum
National school of technology - Associates Degree, Health Administration

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VASHAWN GARDNER