Vashtie Wilburn
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Enova Financial
Chicago
04.2022 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Consulted with customers to resolve service and billing issues
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Dovenmuehle Mortgage
Aurora
02.2019 - 04.2022
- Answered inbound calls, chats and emails to facilitate customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Consulted with customers to resolve service and billing issues
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business.
Customer Service/ Sales Representative
TTC Marketing Solutions
Chicago
01.2012 - 04.2014
- Responsible for speaking with customers about products pricing and other details
- Building a rapport with every caller with customer service skills
- Consistently exceeded monthly sales quota
- Provided advice to customers and merchants on products by using product knowledge
- Consistently maintained a positive attitude and enjoy helping every customer
- Detail oriented and very organized at prioritizing tasks given
- Ability to accurately record and remember and detailed information
- Proven ability to understand and follow instructions to successful conclusion.
Education
Psychology -
University of phoenix
12.2012
University of Evansville Indiana
12.2009
Skills
- Microsoft Word
- Typing ability of 45 wpm
- Data Entry
- Call Management
- Product Knowledge
- Complaint resolution
- Dispute Resolution
- Critical Thinking
- Account Management
- Quality Assurance Controls
Timeline
Customer Service Representative
Enova Financial
04.2022 - 01.2023
Customer Service Representative
Dovenmuehle Mortgage
02.2019 - 04.2022
Customer Service/ Sales Representative
TTC Marketing Solutions
01.2012 - 04.2014
Psychology -
University of phoenix
University of Evansville Indiana
Similar Profiles
Raven SmithRaven Smith
Collections Representative I at Enova FinancialCollections Representative I at Enova Financial
Rebecca NiehausRebecca Niehaus
Sr Lead, SMB Collections at Enova Financial - Headway CapitalSr Lead, SMB Collections at Enova Financial - Headway Capital
Antwanekia SimmonsAntwanekia Simmons
Training Associate at Discover Financial ServicesTraining Associate at Discover Financial Services