Vasilisa Kireiev
Salt Lake City,Utah
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 6 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
14
14
years of professional experience
Work History
Business Operations Manager
Sky Floral
10.2016 - 12.2023
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Enhanced customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Fostered a positive work environment that supported employee engagement and retention.
Clinique Beauty Advisor
MACYS
01.2014 - 01.2016
- Consistently meeting sales goals
- Created and maintained close relationships with clients
- Followed up with current clients and continued to create new clients
- Educated team members on product knowledge and upcoming product events
- Attend regular Clinique education seminars
- Continue to work in a fast pace environment with teams
- Exhibit knowledge through educating customers with product knowledge as well as taught during make overs and consultations
- Request regular manager training sessions with other counter managers for further knowledge on their products as well as my own
Car Sales
MARK MILLER SUBARU MIDTOWN
01.2013 - 01.2014
- Worked with customers and helped guide them through the car buying process
- Completed follow up calls and emails everyday with potential and current customers
- Worked in a fast pace environment with a sales team
- Completed insurance agreements, credit applications and ordering cars for customers
Front Desk Attendant
PETERSON HERITAGE CENTER UNIVERSITY OF UTAH
01.2012 - 01.2013
- Acted as the face of the organization and helped students and visitors with their needs
- Sorted all of the mail and packages for hundreds of students
- Maintaining professionalism and confidentiality with students and their information
- Assisted in training and leadership development of other staff members
- Helped to setup, organize and run onsite events
Office Assistant
KEN GARFF CHRYSLER JEEP DODGE
01.2011 - 01.2013
- Worked with customers and helped with customer complaints and follow-up calls
- Set-up meetings for the staff of the organization including assembling training packets and post meeting notes
- Assisted in placing ads, screening and interview new sales and clerical staff
- Aided the organization in getting marketing campaigns and ads placed with different media vendors
Seasonal Sales and Merchandising
WHITE HOUSE BLACK MARKET
01.2011 - 01.2012
- Hired during the busy season to help with sales and merchandising of the store
- Helped to train new seasonal hires on the selling process
- Working with customers to establish relationships and promotions
- Helped develop client books for the organization
- Assisted with inventory and ordering
Operations Assistant
Mark Miller Subaru South Towne
01.2010 - 01.2012
- Learned all clerical positions in the dealership and assisted with filling in and training of new staff
- Worked in the office to help with licensing, warranty submissions, dealership errands, bank deposits etc
- Assisting in creating marketing campaigns and promoting the dealership through social media
- Creating and maintaining financial records for the organization
- Handled routing of inbound customer issues
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
- Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
Education
B.S - Business Management
University of Utah
MBA - Business Administration And Management
University of Utah
Salt Lake City, Utah 08.2025
Skills
- Business administration
- Business planning
- Effective communication
- Relationship building and management
- Operations management
- Staff Management
- Onboarding and training
- Social Media Promotion
- Business Development
- Data Management
- Onboarding and Training
- Business Administration
- Professional Rapport
- Motivational Leadership
- Sales Operations
- Business Workflows
- Staff Management
- Effective Communication
- Financial Data Decision-Making
Affiliations
Logistics Coordinator for Hope Gala Committee for American Cancer Society to help recruit and train all of the volunteers and logistics of the event 2012
Leadership volunteer for Ten Thousand Villages Utah achieving volunteer of the month several times for completing over 200 hours of service in aiding for sales, education programs and offsite events 2008-2010
Member of the Business ASAP program through the University of Utah for Exemplary Accomplishment through the University’s Business Program 2010-2012
References
References available upon request.
Timeline
Business Operations Manager
Sky Floral
10.2016 - 12.2023
Clinique Beauty Advisor
MACYS
01.2014 - 01.2016
Car Sales
MARK MILLER SUBARU MIDTOWN
01.2013 - 01.2014
Front Desk Attendant
PETERSON HERITAGE CENTER UNIVERSITY OF UTAH
01.2012 - 01.2013
Office Assistant
KEN GARFF CHRYSLER JEEP DODGE
01.2011 - 01.2013
Seasonal Sales and Merchandising
WHITE HOUSE BLACK MARKET
01.2011 - 01.2012
Operations Assistant
Mark Miller Subaru South Towne
01.2010 - 01.2012
B.S - Business Management
University of Utah
MBA - Business Administration And Management
University of Utah
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