Vasty Umana
Lynn,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Regional Branch Specialist
Metro Credit Union
Lynn, MA
10.2023 - Current
- Provide float coverage to assigned Region's branches by assisting with day-to-day operations, opening and closing of branch locations, teller and member service support.
- Identify financial needs of new and existing members, while providing exemplary service and instilling a strong business relationship.
- Provide, as needed, supervisory support to branch staff in the absence of a dedicated Branch Supervisor when assigned to a branch location. This includes opening and closing of branch locations, providing transaction approvals to other staff members, handling staffing issues, and addressing member escalations.
Educator, Store Inventory Lead
Lululemon
Somerville, MA
11.2021 - 07.2023
- Deliver exceptional customer service by providing product knowledge and assistance
- Assist in organizing and maintaining store displays to ensure a positive shopping experience
- Collaborate with team members to meet sales targets and contribute to a cohesive work environment
- Oversees in the proper processing and receiving of store inventory, while also enrolling other educators in the day to day front and back of house business needs.
Co-Chair Alumni Leadership Council
Citizens Schools
Boston, MA
08.2017 - 05.2019
- Developed agendas, monitored timelines and delegated tasks to ensure successful event outcomes.
- Assisted Chair in developing and implementing strategic plans for events.
- Supported students in providing resources to help prepare them for future jobs or education.
Education
Associates Degree - Business Transfer
Bunker Hill Community College
05.2025
High School Diploma -
Chelsea High School
2021
Skills
- Microsoft Office Suite
- Problem-Solving
- Verbal and Written Communication
- Teamwork and Collaboration
- Bilingual (English and Spanish)
Timeline
Regional Branch Specialist
Metro Credit Union
10.2023 - Current
Educator, Store Inventory Lead
Lululemon
11.2021 - 07.2023
Co-Chair Alumni Leadership Council
Citizens Schools
08.2017 - 05.2019
Associates Degree - Business Transfer
Bunker Hill Community College
High School Diploma -
Chelsea High School
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