Neil Pickens
Birmingham,Alabama
Summary
An extremely dedicated individual with a strong work ethic and 10+ years of experience in sales and logistics. I am seeking a position where I can learn new skills and contribute to company growth.
Motivated, results-driven Customer Care expert who excels at detail-oriented and efficient membership and policy management. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer satisfaction. Adept at handling challenging situations with professionalism and empathy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch & Insurance Specialist
AAA
03.2023 - Current
- Demonstrate excellent member service skills while managing a large volume of outbound and inbound calls in a fast-paced call center environment
- Pitch and promote company products and services to members
- Resolve member complaints in a professional manner, while maintaining a friendly attitude
- Provide technical support and troubleshooting assistance to members with inquiries
- Develop positive relationships with members to ensure their satisfaction and loyalty
- Process all outgoing interoffice and branch mail
- Distribute electronic documents to all travel agents throughout the state (
Shipping/Receiving Coordinator
Fabricguru.com
02.2012 - 03.2023
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Enhanced communication between warehouse departments through effective coordination of product distribution.
Receiving Associate
CVS Distribution Center
04.2011 - 02.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Sales Associate
United Textiles
09.2001 - 11.2010
- Actively attended to customers and provided appropriate recommendations based on customer needs
- Possessed full awareness and understanding of all products and services and provided support to customers
- Develop strong business relationships with existing accounts as well as prospects
Education
Associate - Computer Science
Bessemer State Technical College
Bessemer, Al04.2004
Skills
- CRM Systems
- TST Systems
- E-Commerce
- Microsoft Office Suite
- Policy Analysis
- Client Relations
- ShipStation Software
- Forklift Operator
- Machine Operator
Certification
- Personal Lines Insurance License, Alabama, 06/01/25
- Notary Public, Alabama, 07/01/28
References
References available upon request
Timeline
Branch & Insurance Specialist
AAA
03.2023 - Current
Shipping/Receiving Coordinator
Fabricguru.com
02.2012 - 03.2023
Receiving Associate
CVS Distribution Center
04.2011 - 02.2012
Sales Associate
United Textiles
09.2001 - 11.2010
Associate - Computer Science
Bessemer State Technical College
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