Vaughn Davis
Gouverneur,NY
Summary
Dynamic Pharmacy Technician with proven expertise at KPH Healthcare Services in prescription filling and workflow optimization. Demonstrated strong problem-solving skills and enhanced productivity by maintaining accurate inventory and labeling. Committed to confidentiality and HIPAA compliance while fostering teamwork and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
KPH Healthcare Services
Gouverneur, NY
08.2023 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Assistant Manager
Family Dollar
De Kalb Junction, NY
10.2020 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Front End Supervisor
Price Chopper
Gouverneur, NY
08.2016 - 11.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Hermon Dekalb Central
De Kalb Junction, NY06.2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Prescription filling
- Supply restocking
- HIPAA
- Labeling accuracy
- Stocking shelves
Timeline
Pharmacy Technician
KPH Healthcare Services
08.2023 - Current
Assistant Manager
Family Dollar
10.2020 - 04.2022
Front End Supervisor
Price Chopper
08.2016 - 11.2019
High School Diploma -
Hermon Dekalb Central