Vaughn Trotman
Melville,NY
Summary
Experienced equipment delivery and installation specialist with over 20 years in client service. Delivered and set up equipment at residential and commercial sites while ensuring safe operation of vehicles and heavy machinery. Strong communication skills enhance client satisfaction and foster lasting relationships.
Overview
23
23
years of professional experience
Work History
Lead Technician
Smartest Home Sulotions
Melville, NY
03.2020 - Current
- Supervised installation of smart home technologies and systems to ensure high-quality implementations.
- Trained technicians on equipment setup and troubleshooting techniques, increasing team competency and service reliability.
- Coordinated project schedules to ensure timely completion of installations, consistently meeting client expectations.
- Conducted system diagnostics to identify and resolve technical issues.
- Collaborated with clients to understand their smart home needs effectively.
- Followed safety practices to safeguard against injury and damage to property.
- Oversaw daily operations, delegated tasks, and implemented strategies to streamline workflows.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Monitored the performance of computer networks, servers, and other related equipment.
- Coordinated with vendors to ensure timely delivery of products or services.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
Lead Home Theater Technician
Best Buy
Melville, USA
01.2006 - 06.2020
- Traveled to clients' homes and commercial buildings to deliver and install home theater and audio products.
- Executed audio/video connectivity, mounted TVs and speakers, and routed wires through walls for advanced home theater installations.
- Maintained and repaired theater equipment, ensuring optimal performance and reliability.
- Supported installation, repair, and maintenance of theater lighting equipment to ensure seamless performances.
- Coordinated with management to schedule technical rehearsals effectively.
- Trained new staff on safety protocols and equipment usage.
- Addressed emergency situations during performances to maintain safety and minimize disruptions.
- Maintained and organized inventory of theatrical supplies and tools.
- Programmed light cues into the console according to director's specifications.
Project Team Supervisor
Best Buy
Melville, USA
01.2005 - 01.2006
- Managed remodeling projects for stores/commercial buildings, directing team to achieve project timelines.
- Facilitated team meetings with store leadership to communicate impact of remodels on current and future sales.
- Followed project layouts and store maps to optimize placement of new fixtures for enhanced customer experience.
Lead Electronic Display Specialist
Best Buy
Melville, USA
01.2003 - 01.2004
- Installed and maintained electronic displays to ensure optimal functionality.
- Installed coaxial and Cat 5 cables throughout the commercial building for live feeds and PC kiosks.
- Assisted customers in selecting products that meet their needs.
- Provided technical support during product installations and troubleshooting, ensuring seamless operation for customers.
- Trained new staff on customer service protocols and product knowledge, improving team readiness and customer satisfaction.
Education
Campus Magnate Business And Computers
Queens, NYSkills
- Field service management
- Field service operations
- System diagnostics
- Safety compliance
- Product testing
- Technical documentation
- Project coordination
- Field troubleshooting
- Technical support
- Inventory management
- Excel
- PowerPoint
- Outlook
- Customer interaction
- Web browsing
- Time management
- Communication skills
- Service operations
Additional Information
Authorized to work in the US for any employer., Work equally well independently and within a team environment to improve performance and meet objectives., Strong leader, excellent verbal and written communication skills, creative professional, self-motivated team player, decision maker, well organized., Quick learner, demonstrated by ability to adapt and successfully execute solutions to ever changing training scenarios., Volunteer to take action that goes beyond job requirements in order to achieve work group objectives., Establish and maintain good working relationships through working effectively and cooperatively with work group members.
Timeline
Lead Technician
Smartest Home Sulotions
03.2020 - Current
Lead Home Theater Technician
Best Buy
01.2006 - 06.2020
Project Team Supervisor
Best Buy
01.2005 - 01.2006
Lead Electronic Display Specialist
Best Buy
01.2003 - 01.2004
Campus Magnate Business And Computers