Ve'ajah Lee
Cincinnati,OH
Summary
Customer-focused professional with a diverse background in the beauty industry, retail, benefits enrollment, and administrative roles. Skilled in delivering exceptional customer service, handling transactions, and managing administrative processes. Experienced a period of job gap due to successfully owning and operating a thriving hairstyling business. Eager to leverage these skills in a new and exciting
opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Staffmark
Cincinnati, OH
01.2021 - 12.2021
Achievements/Task
- Educated customers on the benefits and services available
- Answered customer calls and emails promptly and courteously
- Coordinated customer benefits enrollment activities including data entry and filing
- Monitored customer accounts for changes in plan eligibility and coverage.
- Updated customer accounts and managed benefits enrollment documents.
Payment Processor
US Bank Service Center
Cincinnati, OH
01.2020 - 12.2020
Achievements/Task
- Ensured accurate, timely and efficient processing of all incoming payments
- Investigated and resolved discrepancies with customers
- Maintained customer accounts and updated payment information
- Managed the payment processing workflow to meet customer deadlines
- Identified and recommended process improvements to streamline payment processing
Mail Clerk
Randstad
Cincinnati, OH
01.2019 - 12.2019
Achievements/Task
- Sort mail according to departments, address, and mailing center
- Maintained records of incoming and outgoing certified mail
- Insured and registered all mail
- Maintained and updated company address records, re-address in case of incomplete address
- Calculation of chargers for postage as per requirements.
Education
Certificate of Completion -
Per Scholas
Cincinnati, OH04-2024
Real Estate License -
Cincinnati State Technical And Community College
Cincinnati, OH12-2019
High School Diploma -
Withrow University High School
Cincinnati, OH05-2018
Skills
- Point of Scale system
- Window operating systems, MacOS, Linux
- Windows Server, Office365, G Suite
- Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments
- Apply troubleshooting skills and provide customer support using appropriate communication skills
- Properly and safely diagnose, resolve, and document common hardware and software issues
- Install, configure, and maintain computer equipment, mobile devices, and software for the end users
- Service components based on customer requirements
- Understand networking basics and apply basic cybersercurity methods to mitigate threat
- Analytical Thinking
- Problem solving
- Documentation Management
- Budget Planning
- Mathematics Skills
Certification
- Comptia A+ Certification
Timeline
Enrollment Specialist
Staffmark
01.2021 - 12.2021
Payment Processor
US Bank Service Center
01.2020 - 12.2020
Mail Clerk
Randstad
01.2019 - 12.2019
Certificate of Completion -
Per Scholas
Real Estate License -
Cincinnati State Technical And Community College
High School Diploma -
Withrow University High School
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