Veasna C. Frank
San Diego,CA
Summary
Entrepreneurial, results-driven leader with approximately 10 years of experience leading cross-functional teams to deliver enterprise-wide solutions in program management, operations, and technology. Expertise in developing and executing program strategies, managing ERP systems (e.g., SAP, Oracle, Microsoft Dynamics), and leveraging data and analytics to streamline processes and drive business outcomes. Familiarity with Agile methodologies (Scrum, Kanban, SAFe) and experienced in facilitating collaboration across IT, engineering, and business stakeholders to ensure successful system implementation and organizational alignment.
Overview
12
12
years of professional experience
Work History
Program and Project Manager
ServiceNow
01.2021 - 12.2024
- Spearheaded cross-functional programs to implement cutting-edge tools and initiatives that enhanced employee experience and scalability; collaborated with leadership, IT, operations, finance, and sales
- Managed complex projects delivering transformative solutions including CPQ (SAP) implementations, Generative AI automation, Power BI dashboards, Microsoft Dynamics enhancements, and Outreach integrations
- Partnered with a third-party vendor to build an outsourcing program, driving over 200% ROI within three years and improving retention rates by 5-7% year-over-year
- Championed business strategy development, driving enablement, change management, and execution for the mid-market segment, optimizing operations and customer engagement
- Designed and implemented a comprehensive onboarding program, reducing employee readiness time from 90 days to 30 days
E-Commerce and Fulfillment Coordinator
OceanX
08.2017 - 12.2020
- Managed and facilitated end-to-end operation and technology support over multi-node fulfillment
- Overseeing management and fulfillment of over 10 million shipments per year
- Supported integrations and development of ERP and WMS systems, ensuring forecasting, pricing and inventory accuracy
- Created and managed omnichannel operations
- Responsible for over 100 million dollars in client revenue annually
- Worked cross-functionally on product development and initiated operational excellence and improvements through data analytics and KPI reporting to provide full-service supply chain solutions
Logistics Coordinator & Analyst
J.Crew
03.2017 - 08.2017
- Managed over 25 vendor inbound and outbound distribution network shipments weekly
- Standardized carrier performance to maintain optimal on-time % and maximize utilization
- Provided monthly KPI and MOR reports to illustrate current performance against objectives
Operations Manager
Roots Organic Gourmet
05.2016 - 03.2017
- Optimized product development and managed cost of goods through continuous sourcing and building vendor relationships
- Led quality improvement projects to streamline and build sustainable operations improving production rates
- Built and analyzed production and forecasting reports to assess company performance reducing wasted cost by 15%
Owner & Executive Chef
Pho Realz
05.2013 - 05.2016
- Created, owned, and operated five-star pop-up restaurant, and served as head chef
- Reached over $250,000 in revenue in two years of operation
Education
BA - Management
San Diego State University
San Diego, CA12.2006
Skills
- Project Management Tools: Jira, Smartsheet, Microsoft Project
- Enterprise Software & Analytics: Microsoft Dynamics, Power BI, Tableau, Excel (Advanced)
- Methodologies & Frameworks: Agile, Scrum, Kanban, SAFe, LEAN, Change Management
- Soft Skills: Strategic Planning, Cross-Functional Leadership, Stakeholder Management, Budget and Resource Management
- ERP & Automation Expertise: Oracle ERP, SAP, Generative AI automation, process optimization tools
- Other Technical Skills: Dashboard Design, KPI Reporting
Timeline
Program and Project Manager
ServiceNow
01.2021 - 12.2024
E-Commerce and Fulfillment Coordinator
OceanX
08.2017 - 12.2020
Logistics Coordinator & Analyst
J.Crew
03.2017 - 08.2017
Operations Manager
Roots Organic Gourmet
05.2016 - 03.2017
Owner & Executive Chef
Pho Realz
05.2013 - 05.2016
BA - Management
San Diego State University
Similar Profiles
Adeeb YounesAdeeb Younes
Regional Account Executive, Western Region at ServiceNowRegional Account Executive, Western Region at ServiceNow
Brian WeirBrian Weir
Advisory Solution Consultant at ServiceNowAdvisory Solution Consultant at ServiceNow
Maria GoldbergMaria Goldberg
Sr. Manager, Product Management – Impact at ServiceNowSr. Manager, Product Management – Impact at ServiceNow