Summary
Overview
Work History
Education
Skills
Timeline
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Veda McNeal

Milwaukee,WI

Summary

Proven Medical Assistant with a track record of enhancing patient care and streamlining procedures at Ascension. Expert in HIPAA compliance and patient-focused care, demonstrated through improved patient satisfaction and reduced wait times. Skilled in fostering professional growth among peers and ensuring meticulous medical documentation.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

28
28
years of professional experience

Work History

Medical Assistant

Ascension
03.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Phlebotomy Service Representative

Versiti
10.2013 - 02.2019
  • Ensured patient safety, adhering to strict infection control protocols during all blood draws.
  • Maximized laboratory efficiency through timely transportation of collected samples to appropriate testing facilities.
  • Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
  • Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
  • Demonstrated excellent attention to detail when labeling specimens, reducing the risk of errors in test results.

Sanitation Coordinator

MILLER BREWING COMPANY
05.2008 - 06.2013
  • Assisted in the development of training materials for employees regarding proper hygiene practices to maintain food safety standards.
  • Facilitated open communication between departments regarding shared responsibilities related to maintaining a clean environment.
  • Collaborated with team members to develop effective sanitation protocols, resulting in improved cleanliness of facilities.
  • Performed routine inspections of work areas to ensure cleanliness was maintained according to established standards.
  • Supported continuous improvement initiatives by analyzing data from inspection reports and tracking trends over time.
  • Communicated regularly with team members about changes in policies or procedures related to sanitation requirements.
  • Coordinated scheduling for routine facility cleaning, minimizing disruption to daily operations.

Certified Phlebotomy Team Lead

Community Memorial Hospital
09.1996 - 03.2008
  • Evaluated employee performance regularly for continuous improvement in service delivery and skills development among team members.
  • Collaborated with laboratory staff to resolve any issues related to specimen handling or testing procedures.
  • Mentored junior phlebotomists, fostering a supportive learning environment and promoting professional growth.
  • Ensured compliance with all regulatory requirements pertaining to phlebotomy procedures, documentation, and record-keeping practices.
  • Streamlined workflow for the phlebotomy team, resulting in reduced wait times for patients.

Education

Healthcare Management

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Patient-focused care
  • Procedure assistance
  • Compassionate

Timeline

Medical Assistant

Ascension
03.2019 - Current

Phlebotomy Service Representative

Versiti
10.2013 - 02.2019

Sanitation Coordinator

MILLER BREWING COMPANY
05.2008 - 06.2013

Certified Phlebotomy Team Lead

Community Memorial Hospital
09.1996 - 03.2008

Healthcare Management

Milwaukee Area Technical College

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Veda McNeal