Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance customer satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
6
6
years of professional experience
Work History
Concierge and Runner
Breed Above
07.2025 - Current
Delivered exceptional guest services by addressing inquiries and fulfilling requests efficiently.
Assisted guests with check-in/check-out processes while ensuring accuracy and attention to detail.
Managed daily walking schedules for multiple dogs, ensuring timely and safe outings.
Developed rapport with clients through regular communication and feedback on dog behavior.
Monitored health and safety of dogs during walks, addressing any concerns immediately.
Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Live-Out Nanny
Norton Family
08.2024 - Current
Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
Cleaner Helper
FitMod, Personal Training and Fitness Studio
01.2020 - 08.2023
Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
Maintained a healthy environment for members by consistently removing dust, dirt, and allergens from surfaces.
Upheld company policies regarding safety protocols, leading to zero workplace accidents during my time as cleaner helper.
Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying owner of supply needs.
Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
Education
High School Diploma -
Milan High School
06-2025
Skills
Meal preparation
Activity planning
Outdoor activities
Arts and crafts
Potty training
Light housekeeping
Pet handling
Animal care
First aid certified
Emotional support
Interests
I enjoy sketching and drawing, which helps improve my creativity and attention to detail.