Hi, I’m
Velia Montoya
Summary
Experienced customer service professional with a proven track record of delivering exceptional service in fast-paced and dynamic environments. Efficiently manages multiple tasks with a keen eye for detail, ensuring high-quality results. Recognized for a collaborative approach and adaptability, contributing to seamless operations and consistently satisfied customers.
Overview
3
years of professional experience
1
Certification
Work History
Cracker Barrell
To-Go Server
10.2023 - Current
Job overview
- Contributed to a positive dining atmosphere by maintaining a clean and organized workspace, enhancing the overall guest experience.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Completed daily side work accurately and efficiently
Forever 21
Sales associate
10.2022 - 04.2023
Job overview
- Greeting and accommodating guests
- Addressing customers about concerns
- Inventory management
- Engaged in friendly conversation with customer to better uncover individual needs.
- Restocking
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cracker Barrel
Hostess/To-go waitress
01.2022 - 10.2022
Job overview
- Greeting guests & seating them at tables
- Putting guests on wait list
- Organizing menus
- Assisting guests with questions
- Completed daily side work and opening and closing duties without fail.
- Answering order calls
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Granger HighWest Valley City, UT
High school diploma from Homebuilding, Construction trades
06.2022
University Overview
- Enrolled in CYMC program: Homebuilding, Construction trades
- Exemplary attendance record
- Top student award
- GPA: 3.5
Skills
- Bilingual: English, Spanish
- First aid training
- Communication skills
- Conflict resolution
- Adaptability
- People skills
- Patience
- Food preparation
- Phone etiquette
- Adaptable mindset
- Strong multitasking
- Organizational skills
Certification
- First Aid Certification - American Red Cross. (In progress)
Timeline
To-Go Server
Cracker Barrell
10.2023 - Current
Sales associate
Forever 21
10.2022 - 04.2023
Hostess/To-go waitress
Cracker Barrel
01.2022 - 10.2022
Granger High
High school diploma from Homebuilding, Construction trades
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