Summary
Overview
Work History
Education
Skills
Timeline
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Velina Miller

Reno,Nevada

Summary

Dynamic customer service professional with over 10 years of experience dedicated to delivering exceptional guest experiences through prompt and attentive service. Proven ability to maintain a clean and organized environment while effectively addressing customer needs and ensuring satisfaction. Skilled in staff management, inventory control, and financial responsibilities, including cash counting and deposits. Committed to fostering a positive team atmosphere that enhances operational efficiency and drives customer loyalty.

Overview

10
10
years of professional experience

Work History

Key Holder/Manager

Five Below
Mechanicsville, VA
06.2024 - 04.2025
  • Opened and closed the store, counted money and made deposits, made returns and dealt with any customer complaints, stocked and counted inventory, all while managing staff and giving them direction.

Hostess

Red Robin
Glen Allen, VA
08.2023 - 06.2024
  • Seated guests, made accommodations, and bussed. Also, alerted management of first time guests and let guests know the specials.

Shift Lead

Fas Mart
Mechanicsville, VA
01.2021 - 04.2023
  • Daily inventory, customer service and leading the team to achieve the monthly goals.

Cashier

Taco Bell
Susanville, CA
06.2015 - 01.2019
  • Taking orders and payment, as well as making order suggestions, and cleaning the dining room.

Education

Diploma -

Primavera Online High School
Phoenix, AZ
12-2010

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Lassen Community College
Susanville, CA

Skills

  • Customer service
  • Cash handling
  • Strong leadership
  • Training and mentoring
  • Inventory monitoring
  • Product ordering

Timeline

Key Holder/Manager

Five Below
06.2024 - 04.2025

Hostess

Red Robin
08.2023 - 06.2024

Shift Lead

Fas Mart
01.2021 - 04.2023

Cashier

Taco Bell
06.2015 - 01.2019

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Lassen Community College

Diploma -

Primavera Online High School