Viviana Banda
Wheaton,IL
Summary
Detail-oriented professional skilled in problem-solving and cash handling accuracy. Known for excellent communication and ability to build strong customer relationships, contributing to increased sales and long-term loyalty.
Overview
7
7
years of professional experience
Work History
Key Holder/Manager
Bath and Body Works
Wheaton, IL
07.2019 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance customer service skills and product knowledge.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Developed visual merchandising strategies to optimize product presentation and drive sales.
- Coordinated scheduling and staffing needs to ensure optimal coverage during peak hours.
- Analyzed sales data to identify trends and recommend adjustments for improved performance.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
- Established strong relationships with vendors, negotiating favorable terms to maximize profitability.
- Adapted store layout according to changing seasons or promotional events, maximizing visual impact for enhanced sales results.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Liaised with corporate headquarters regarding updates on business objectives or changes in retail industry trends affecting our store.
Personal Assistant/ Finance Manager
Joyce Gibson
Wheaton, IL
01.2020 - 07.2023
- Managed scheduling and calendar coordination for meetings and appointments.
- Developed and maintained efficient filing systems to enhance information retrieval.
- Assisted in budget management by tracking expenses and processing invoices accurately.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
- Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.
Education
No Degree - Business
Illinois State University
Normal, ILAssociate of Arts - Accounting And Finance
College of DuPage
Glen Ellyn, IL12-2026
Skills
- Customer service
- Strong leadership
- Cash handling accuracy
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
- Customer satisfaction
- Computer proficiency
- Goal setting
Timeline
Personal Assistant/ Finance Manager
Joyce Gibson
01.2020 - 07.2023
Key Holder/Manager
Bath and Body Works
07.2019 - Current
No Degree - Business
Illinois State University
Associate of Arts - Accounting And Finance
College of DuPage