Summary
Overview
Work History
Education
Skills
Timeline
Generic

Velisha Lee

Memphis,TN

Summary

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in english.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Arise
Memphis, TN
02.2022 - Current
  • Served as point-of-contact for customer complaints and questions, providing speedy and effective resolution.
  • Exceeded targets consistently for performance, service quality and raw reservation numbers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Amazon
Memphis, TN
12.2020 - 02.2022
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Dispatcher

Miller Protection Services
Memphis, TN
07.2018 - 11.2020
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Communicated with individuals within inbound call center setting to complete dispatch support for emergency calls.
  • Recorded results of service calls to create report summaries for senior management.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

Education

High School Diploma -

Kirby High School
Memphis, TN
05.2008

Skills

  • Problem-Solving
  • Calm Under Pressure
  • Verbal and Written Communication
  • Detail Oriented

Timeline

Customer Service Representative

Arise
02.2022 - Current

Customer Service Representative

Amazon
12.2020 - 02.2022

Dispatcher

Miller Protection Services
07.2018 - 11.2020

High School Diploma -

Kirby High School

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Velisha Lee