Veljko Savcic
SAINT PETERSBURG,FLORIDA
Summary
Dynamic professional with a proven track record in enhancing client satisfaction and operational efficiency as the Owner of a self-employed business. Skilled in crisis management and relationship building, I successfully streamlined processes, resulting in improved service quality and customer retention. Experienced in security operations at Arkadia Store Chain, ensuring safety and compliance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner
Self -empolyed
03.2022 - Current
- Developed and implemented business strategies to increase client retention and satisfaction.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined inventory management processes, improving order accuracy and turnaround time.
- Managed day-to-day business operations.
LPO /Lead Security Officer
Arkadia Store Chain
05.2019 - 03.2020
- Supervised security operations to ensure safety and compliance across facilities.
- Developed and implemented security protocols to mitigate risks effectively.
- Trained and mentored junior officers in emergency response procedures.
- Conducted regular inspections to identify vulnerabilities and enhance security measures.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Collaborated with management to develop effective security strategies, aligning with corporate objectives and industry best practices.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions to prevent recurrence.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration on security-related matters.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
Intelligence Sergeant
Army of Serbia
08.1995 - 05.2016
- Analyzed intelligence data to identify patterns and trends impacting operational effectiveness.
- Coordinated training sessions for team members on advanced intelligence gathering techniques.
- Developed detailed reports summarizing intelligence findings for senior leadership review.
- Implemented process improvements to enhance accuracy of intelligence assessments.
- Leveraged open-source intelligence resources for comprehensive analysis of global events and trends impacting US interests.
- Mentored junior analysts in analytical techniques and best practices, fostering a positive learning environment to enhance professional growth.
- Utilized geospatial tools to create detailed maps and graphics depicting areas of interest for operational planning purposes.
- Streamlined intelligence reporting procedures, resulting in increased efficiency and accuracy of reports.
- Collaborated with cross-functional teams to strengthen information sharing protocols.
Education
GED -
Private Secirity Guard / LPO
Birkirkara, Malta06-2019
GED -
Military Specialist High School
Belgrade, Serbia06-1995
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Team oversight
- Cost reduction
- Crisis management
- Service quality assurance
- Process optimization
- Profit and loss
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Quality assurance
- Employee relations
- Operations oversight
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Professional Working
Timeline
Owner
Self -empolyed
03.2022 - Current
LPO /Lead Security Officer
Arkadia Store Chain
05.2019 - 03.2020
Intelligence Sergeant
Army of Serbia
08.1995 - 05.2016
GED -
Private Secirity Guard / LPO
GED -
Military Specialist High School
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