Velma Ann Hinson
Monroe,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
29
29
years of professional experience
Work History
ESS
Cherry Hill, New Jersey
08.2024 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Provided notes and reports on school day activities to primary teacher.
Customer Service Representative
American Metals Inc
Fort Mill, SC
11.2011 - 07.2024
- Supported sales team members to drive growth and development.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Billing Clerk
American Metals Inc
Fort Mill, SC
11.2011 - 07.2024
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Processed invoices and payments accurately and promptly.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.````
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Internal Medicine Associates of Charlotte
Charlotte, NC
01.2010 - 03.2011
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Referred patients to appropriate professionals and services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Greeted patients upon arrival and directed them to the appropriate area.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments and procedures.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned documents into electronic health record system as needed.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Assisted with scheduling follow-up appointments according to provider availability.
Office Coordinator
Leighton Eye Clinic
Charlotte, NC
06.1997 - 01.2010
- Greeted and checked in patients, updating patient information in computer system.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
Education
Certified Notary Public - Notary
CPCC
Monroe, NC08-2009
High School Diploma -
Piedmont High School
Monroe, NC06-1977
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Data Entry
- Positive and Professional
- Filing
- Shipping and Receiving Understanding
- Microsoft Office Expertise
- Credit Card Payment Processing
- Microsoft Excel
- Report Preparation
- Spreadsheets
- Prioritization
- Microsoft Outlook
- Critical Thinking
References
References available upon request.
Timeline
ESS
08.2024 - Current
Customer Service Representative
American Metals Inc
11.2011 - 07.2024
Billing Clerk
American Metals Inc
11.2011 - 07.2024
Customer Service Representative
Internal Medicine Associates of Charlotte
01.2010 - 03.2011
Office Coordinator
Leighton Eye Clinic
06.1997 - 01.2010
Certified Notary Public - Notary
CPCC
High School Diploma -
Piedmont High School