Summary
Overview
Work History
Education
Skills
Job Desired
Activities
References
Affiliations
Timeline
Generic

Velvia Williams

Little Rock,Arkansas

Summary

I am a reasonable and dedicated Customer Service Representative with extensive experience. I am a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses My skills as a secretary describes me as a orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

15
15
years of professional experience

Work History

CSR

AFMC
07.2020 - 01.2022
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.

Customer Service Representative

ABC Financial Services
Sherwood, Arkansas
01.2015 - 01.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Secretary/Receptionist

Prestige Country Style Living
Little Rock, Arkansas
01.2007 - 01.2015
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Customer Service Representative

Preferred Staffing
Little Rock, Arkansas
01.2013 - 01.2014
  • Scheduled appointments for donation pickups for Big Brother Big Sisters
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Associate of Science -

Pulaski Technical Community College
Little Rock, AR
01.2014

Associate of General Studies -

Pulaski Technical Community College
Little Rock, AR
01.2013

High school diploma -

Sparkman High School
Harvest, AL
01.2005

Bachelor of Science -

University of Arkansas At Little Rock
Little Rock, AR

Skills

  • Office Administration
  • Database Management
  • Product Knowledge
  • Call Management
  • Paperwork Processing
  • Account updating
  • Mutual funds understanding
  • Planning
  • Recordkeeping
  • Supervision and leadership
  • Public Speaking
  • Flexible and Adaptable

Job Desired

I am seeking a career with an organization that provides an avenue for my skills and experience to excel. I want the job to challenge me, provide me with opportunities for growth, learning, and advancement, and make me feel valued and respected.

Activities

  • National Honor Society, 2004-2005
  • Edward C. Grace Award for Excellence in Computing, 2005
  • FBLA, 2005
  • Who's Who Among High School Students, 2003-2005
  • CPR Certified
  • Dependent of a retired Disabled Veteran

References

  • Cathy Christian, Manager, Prestige Country Style Living, 501-541-5861
  • Mildred Wright, Supervisor, Prestige Country Style Living, 501-663-2632
  • Wanda McCullum, Lead, ABC Financial Services, 404-216-0752

Affiliations

  • National Honor Society: 2004-2005
  • Edward C. Grace Award For Excellence In Computing: 2005
  • FBLA: 2005
  • Who's Who Among High School School Students: 2003-2005
  • CPR Certified
  • Dependent Of A Retire Disable Veteran

Timeline

CSR

AFMC
07.2020 - 01.2022

Customer Service Representative

ABC Financial Services
01.2015 - 01.2020

Customer Service Representative

Preferred Staffing
01.2013 - 01.2014

Secretary/Receptionist

Prestige Country Style Living
01.2007 - 01.2015

Associate of Science -

Pulaski Technical Community College

Associate of General Studies -

Pulaski Technical Community College

High school diploma -

Sparkman High School

Bachelor of Science -

University of Arkansas At Little Rock
Velvia Williams