Vena Young
Forest Park,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and ECW systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
6
6
years of professional experience
Work History
Front Desk
Aylo Health
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service /Sales Representative
Prestige Farms
05.2019 - 05.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly and in appropriate manner
- Answered constant flow of customer calls with up to 3 calls in queue per minute
Key Holder
Dollar General
10.2017 - 12.2018
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Assisted customers with locating and choosing merchandise in any store department
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency
Education
Billing And Coding
Penn Foster Career School
Scranton, PA03.2024
Certification in Phlebotomy -
Clinical Skills Training Center
College Park, GA04.2018
GED -
Performing Arts Center
Morrow, GA06.2004
Skills
- Insurance Verification
- Microsoft
- E Clinical Works
- Health education
- Recording data
- Venipuncture
- Patient confidentiality
- Measuring vital statistics
- Data entry
- Detail-oriented
- Sample and specimen collection
- Commercial Driver License
- Customer support
- Office equipment proficiency
Timeline
Front Desk
Aylo Health
05.2022 - Current
Customer Service /Sales Representative
Prestige Farms
05.2019 - 05.2020
Key Holder
Dollar General
10.2017 - 12.2018
Billing And Coding
Penn Foster Career School
Certification in Phlebotomy -
Clinical Skills Training Center
GED -
Performing Arts Center
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