Veneasia Davies
Wilmington,NC
Summary
Results-driven center manager with a demonstrated track record of success in achieving operational excellence, optimizing compliance, and driving productivity improvements. Adept at developing and implementing strategies to enhance performance and foster growth. Seeking a new opportunity within the company to leverage my knowledge and drive positive organization impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Center Manager
CSL Plasma
Wilmington, NC
10.2021 - Current
- Implemented strategies resulting in notable 53% increase in donor collections.
- Implemented various center processes to increase employee efficiency, reduce procedure times, and enhance customer service.
- Supervised and managed operations within the designated area during the absence of associate director, ensuring continued efficiency and smooth functioning.
- Assisted several centers with training needs, management coverage and management oversight.
- Provided valuable support to center managers in successfully implementing new area processes, ensuring smooth transition and optimal adaptation.
- Participated in PDCA/continuous improvement project to increase Theoretical Yield results for November 22-23, showed significant increase from 96.63% to 98.04%
- Reduce center donor attrition from 23% for year 22 to currently 18.2%
- Surpassing the center budgeted liters in year 22, achieving a remarkable 135% over target.
- Successfully manage a team of over 35 employees, ensuring efficient operations, effective communication and productive work environment
- Recruited and trained 2 ACM's, Center Supervisor and MOS.
- Recruited several talented employees to reduce turnover and improve center culture and morale.
- Assisted with in center quality oversight for 12 month due to no AMQ coverage
- Successfully Implemented process to increase EMF closure rates
- Participated in several documentation review and document generation for multiple audit preparation.
- Collaborated with the quality department to develop and implement a streamlined process for the creation of CAPAs, resulting in increasing efficiently, faster TWR resolution and improve quality management.
- Completed comprehensive Audits including internal, FDA, CLIA and GHA audits.
- Assumed the role of MTO Sponsor
- Participated in project for New Center Manager Portal
- Participated in Rika Plasma device project
- Provided mentorship to multiple center managers in implementation of diverse marketing strategies
- Successfully completed project management workshop
- Monitor all progress by establishing plans, budgets and measuring results
Assistant Center Manager
CSL Plasma
Wilmington, NC
12.2020 - 10.2021
- Provided feedback to team members on their individual performance and assisted them in achieving goals set by the organization.
- Initiated and successfully implemented a targeted marketing team in-house, implemented startegic signage placement resulting in substantial increase in plasma collections and improved recruitment efforts.
- Ensured Trained vs untrained percentage was greater than 90%
- Collaborated with the quality department to reduce errors and create CAPAs.
- Assisted with management coverage for several centers
- Mentored several center supervisors, group leads and assistant center Managers.
- Successfully trained several Assistant center managers and center managers
- Implemented innovative solutions that improved efficiency across the center.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted AMQ with audit preparations.
- Participated in several audits.
- Prepared weekly schedules to verify proper area coverage within fiscal guidelines.
- Resolved escalated customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
Center Supervisor/Group Lead Phlebotomist
CSL Plasma
Wilmington, NC
04.2017 - 12.2020
- Performed difficult venipunctures
- Delegated tasks to senior staff
- Cross-trained to all areas
- Trained Staff in all areas
- Received employee of the month 5 times for year 2018
- Awarded employee of the year 2018
- Ensured cross-training percentage was above a 75%
- Ensured training was completed in a timely manner for all staff
- Participated in multiple in-center marketing initiatives
- Facilitated effective communication across departments by establishing weekly group lead meetings, resulting in improved collaboration and streamline decision-making processes.
- Assisted with management coverage for several centers
- Created donor floor scenarios for quality CAPAs and implemented the scenarios within center training to reduce TWR's and errors
- Traveled to multiple centers to assist with training needs
- Successfully became a machine technician in 2018
- Successfully completed training to be a STAT trainer in 2019
- Traveled to over 20 centers to teach new MRTs
- Issued work schedules, duty assignments and deadlines for all staff except managers
- Monitored customer service levels, resolving complaints promptly and professionally.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
Business Administration And Management
HCC
01-2020
Skills
- Operations Management
- Team Supervision
- Compliance Monitoring
- KPI Tracking
- Employee Relations
- Teamwork and Collaboration
- Employee Motivation
- Staff Development
- Regulatory Standards
- Strategic Planning
- Decision-Making
- Business Growth Initiatives
- Change Management
- Management Team Building
- Department Oversight
- Performance Improvement
Certification
- STAT Trainer
- PROJECT MANAGEMENT WORKSHOP KT METHODOLOGY
Timeline
Center Manager
CSL Plasma
10.2021 - Current
Assistant Center Manager
CSL Plasma
12.2020 - 10.2021
Center Supervisor/Group Lead Phlebotomist
CSL Plasma
04.2017 - 12.2020
Business Administration And Management
HCC
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