Veneatrice Mcdaniel
Charlotte,NC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with over 14 years of hands-on experience in administrative roles.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Receptionist
Wyndham Hotel
Charlotte, NC
05.2000 - 05.2023
- Scheduled and confirmed reservations.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Rental Sales Agent
Nissan Motor Corporation
Charlotte, NC
08.2022 - 03.2023
- Write contracts for rental
- Answered telephones to assist customers and resolve issues.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Collected payment by processing credit card transactions.
- Prepared and submitted reports to supervisor.
- Processed exchange requests in computer system.
- Oversaw maintenance, appearance and performance of company vehicles.
- Updated and maintained rental agreement files and documents.
- Prepared sales contracts, researched customer needs and promoted various products and services.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
Receptionist
Hampton Inn Suites
Charlotte, NC
05.2004 - 05.2015
- Scheduled and confirmed reservations.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
South Florence High School
Florence, SC06-1998
Skills
- Typing Speed
- File Management
- Administrative Support
- Clerical Support
- Data Entry
- Positive and professional
- Multi-line telephone skills
- Multitasking and prioritization
Timeline
Rental Sales Agent
Nissan Motor Corporation
08.2022 - 03.2023
Receptionist
Hampton Inn Suites
05.2004 - 05.2015
Receptionist
Wyndham Hotel
05.2000 - 05.2023
High School Diploma -
South Florence High School