Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Venelin Nedyalkov

Roswell,GA

Summary

Proficient Team lead that is knowledgeable about scheduling, product handling and team management. Adept at helping all areas of operations. Proficient at tax preparations, tax forms, and billing. Eager to develop and advance professionally into a more challenging role. Great customer service skills, written and verbal. Quick learner and easily adapting to new challenges. Dependable, reliable and efficient.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Payroll Support Specialist

ADP
06.2023 - Current
  • Assisted in the transition to a new payroll system, providing support during implementation and training staff on its usage.
  • Improved the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation was submitted.
  • Maintained compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
  • Assisted in maintaining accurate payroll records by regularly updating employee information, such as changes in salary or job title.
  • Client support across multiple platforms (phone/email/portal).
  • Build strong relationship with my book of business and managed over 50 clients in multi-state payroll with over 2600 employees.
  • Mastered my analytical skills and applying knowledge in problem solving.
  • Problem solving and troubleshooting system issues
  • Detail oriented, efficient, and being able to run multiple platforms and multi-tasks simultaneously.

Shift Lead Manager

LAZ Parking
02.2018 - Current
  • Trained associates and led crew members in managing operations.
  • Worked closely with team members to schedule breaks and shifts to meet customer demand during peak hours.
  • Streamlined operations to improve process efficiency.
  • Working closely with venue managers to fulfill customer satisfaction during peak hours.
  • Build regular clientele and loyal customers thru great customer service.

Senior Equipment Specialist

ADP
09.2006 - 06.2023
  • Worked varied hours to meet seasonal and business needs.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Troubleshot minor issues with equipment.
  • Inspected and checked outgoing orders for quality control.
  • Educated and managed staff on best practices in use and maintenance of equipment inventory.
  • Maintained inventory of necessary expendables, parts and supplies.
  • Managed repairs and vendors to minimize inventory downtime.
  • Achieved reliability and trust from team leads and management.

Shift Manager

Fast Food Industry
03.2002 - 07.2008
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Trained new employees to company standards.
  • Inventory control.

Education

BBA - Accounting

Kennesaw State Unive
Kennesaw GA
12.2010

Skills

  • Strong customer service skills
  • Managing accounts
  • Training and mentoring
  • Financial Management
  • Strategic planning
  • Payroll processing
  • Budgeting
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Good Telephone Etiquette

Accomplishments

  • Achieved great customer service team through effectively teaching the importance of it on the job.
  • Supervised team of 4 staff members. Created efficient work flow to better assist our clients.
  • Customer Relations - Earned high marks for customer satisfaction.

Certification

FPC certificate 2011-2014

Timeline

Payroll Support Specialist

ADP
06.2023 - Current

Shift Lead Manager

LAZ Parking
02.2018 - Current

Senior Equipment Specialist

ADP
09.2006 - 06.2023

Shift Manager

Fast Food Industry
03.2002 - 07.2008

BBA - Accounting

Kennesaw State Unive

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Venelin Nedyalkov