Venesa Sanchez Lara
Sacramento,CA
Summary
Operations Supervisor with over 5 years of experience, adept at leveraging communication and project management skills to drive operational excellence. Known for fostering a collaborative environment that enhances team performance and aligns strategic initiatives with organizational goals. Passionate about implementing innovative solutions that streamline processes and promote sustainable growth.
Overview
8
8
years of professional experience
Work History
Admissions Advisor
Federico Beauty Institute
02.2023 - 02.2024
- Guided prospective students through enrollment process, highlighting program benefits and career opportunities to boost enrollment rates
- Partnered with faculty to develop tailored admissions strategies, aligning student goals with institute offerings for improved retention rates
- Organized and led campus tours, showcasing facility and fostering excitement about beauty education to inspire potential students
- Evaluated applicant qualification, conducted interviews, and made informed admissions recommendations based on comprehensive assessments
- Provided guidance on financial aid options, ensuring students understood available resources and application processes for accessible education
- Conducted comprehensive applicant evaluations, including interviews and qualifications assessments to make informed admissions decisions
Operations Executive
Ferrell Development Group
11.2017 - 03.2022
- Created and updated operational documents and database
- Handled the hiring and training of other managers in the administration department
- Spearheaded operational efficiency initiatives, implementing project management solutions that streamlined processes and enhanced productivity
- Drove strategic alignment of team, technology, and processes, resulting in measurable improvements in operational performance and decision-making
- Fostered strong relationships with functional leaders, bridging revenue generation initiatives with day-to-day operations for cohesive business growth
- Established clear performance goals for area managers, implementing robust measurement systems to support data-driven decision making
- Cultivated a productive workplace environment, focusing on employee development through strategic hiring and comprehensive training programs
- Analyzed operational performance reports to identify areas for improvement, implementing data-driven strategies that enhanced overall efficiency
Hairstylist
Freelance
09.2015 - 12.2017
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on their big day
- Kept notes listing preferences and services provided to clients for quick reference
- Transformed clients' looks with personalized hair coloring and styling, elevating confidence for special occasions and daily life
- Maintained meticulous sanitation standards, ensuring a safe environment for clients while delivering top-notch hair services
- Adapted cutting-edge coloring techniques to achieve consistent, stunning results, staying ahead of industry trends
- Provided attentive customer service across multiple channels, addressing inquiries and building lasting client relationships
- Pioneered personalized hair care plans, integrating cutting-edge coloring techniques to deliver consistent, trend-setting results for diverse clientele
- Cultivated lasting client relationships through attentive service across multiple channels, addressing inquiries and tailoring solutions to individual needs
Receptionist
Massage Green Spa
09.2015 - 10.2017
- Maintained daily calendars, set appointments with clients and planned daily office events
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction
- Maintained front office cleanliness and organized supplies to increase productivity
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Explained policies and procedures to visitors
- Managed multi-line phone system, processed payments, and maintained customer accounts, ensuring accurate record-keeping and efficient front desk operations
- Streamlined appointment scheduling and client management processes, significantly reducing wait times and improving overall customer satisfaction
- Provided crucial administrative support to team members, handling document organization and schedule adjustments to enhance workplace productivity
- Served as the first point of contact for visitors, creating a welcoming atmosphere and efficiently directing them to appropriate personnel
- Streamlined office inventory management, implementing efficient restocking procedures and timely submission of purchase orders
Education
License - Cosmetology
Federico Beauty Institute
Sacramento, CA11.2016
High School Diploma -
River City High School
West Sacramento, CA06.2015
Skills
- Management
- Attention to detail
- Communication
- Teamwork
- Administrative support
- Critical thinking
Timeline
Admissions Advisor
Federico Beauty Institute
02.2023 - 02.2024
Operations Executive
Ferrell Development Group
11.2017 - 03.2022
Hairstylist
Freelance
09.2015 - 12.2017
Receptionist
Massage Green Spa
09.2015 - 10.2017
License - Cosmetology
Federico Beauty Institute
High School Diploma -
River City High School