Summary
Overview
Work History
Education
Skills
Timeline
Generic

Venessa Anzaldua

Fort Worth,TX

Summary

Seasoned Service Manager bringing 8 years of auto experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

8
8
years of professional experience

Work History

Associate Service Manager

Tesla
05.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.

Production Manager

CARVANA
10.2015 - 04.2023
  • Oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment
  • Maintains a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives
  • Ensure staffing levels are maintained and that there is adequate backup for each position
  • Ensure progression path training and certification process is consistently executed
  • Promote teamwork through all levels of associates
  • Participate in the selection and hiring process
  • Provide competency based feedback to leads and associates
  • Provide vision and guidance to the reconditioning team in meeting performance metrics
  • Positively reinforce and engage the team regarding quality, production and cost objectives.

Education

High school diploma or GED -

Boswell High School
Saginaw, TX
06.2013

Skills

  • Multiple Priorities Management
  • Time management
  • Microsoft word
  • Microsoft excel
  • Payroll
  • Associate Development
  • Production Planning
  • Process Improvement
  • Quality Control
  • Work Planning and Prioritization
  • Customer Service
  • Performance Evaluations

Timeline

Associate Service Manager

Tesla
05.2023 - Current

Production Manager

CARVANA
10.2015 - 04.2023

High school diploma or GED -

Boswell High School

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Venessa Anzaldua