Vengenzo Smith Jr
Menomonee Falls
Summary
My name is Vengenzo, I'm 18 years old and currently an Assistant Manager at Planet Fitness, where l've proudly worked for a year. I'm passionate about building strong relationships with our members, many of whom know me by name, and I'm committed to providing excellent customer service with a positive attitude every day. I take pride in maintaining a clean and welcoming environment throughout the entire gym, from the lobby to the locker rooms and workout areas. In my free time, I enjoy playing basketball and video games, though my focus has shifted more toward my leadership responsibilities at the gym.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Planet Fitness Gym
Menomonee Falls
05.2025 - Current
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Managed inventory levels, restocking shelves, and organizing merchandise displays.
- Trained new staff on store policies, customer service standards, and operational procedures.
- Monitored cash handling processes to ensure accuracy during transactions and deposits.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Assisted clients in selecting appropriate insurance policies for their needs.
- Processed new policy applications and ensured accuracy of information.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Assisted with coding diagnoses and procedures for billing purposes.
Member Service Representative
Planet Fitness Gym
Menomonee Falls
07.2024 - 05.2025
- Provided exceptional customer service to members and prospective clients.
- Managed member inquiries through phone, email, and in-person interactions.
- Processed new memberships and updated member accounts efficiently.
- Assisted with facility tours, showcasing equipment and amenities to potential members.
- Maintained cleanliness and organization of the front desk area and lobby.
- Educated members on gym policies, procedures, and available services.
- Communicated effectively with management regarding member feedback and concerns.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained accurate records of member interactions and transactions.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI06-2025
Skills
- Customer service
- Inventory management
- Sales support
- Team leadership
- Employee training
- Cash handling
- Hiring and training
- Relationship building and management
- Sales strategies
- Issue resolution
- Customer relations
- Order management
- Problem-solving
- Records maintenance
- Flexible schedule
- Employee scheduling
- Employee coaching
- Attention to detail
- Mentoring and coaching
- Incident reports
- Staff supervision
- POS systems operations
- Customer service management
Languages
English
Full Professional
Timeline
Assistant Store Manager
Planet Fitness Gym
05.2025 - Current
Member Service Representative
Planet Fitness Gym
07.2024 - 05.2025
High School Diploma -
Oak Creek High School