Driven professional with extensive experience in customer service and quality control, notably at Blackstone Toyota. Excelled in utilizing CRM software and bilingual abilities to enhance service recommendations, achieving a significant increase in client satisfaction. Skilled in documentation and reporting, with a knack for learning quickly and fostering positive customer relationships.
Provide clients with best service experience. Checking in cars for maintenance, upselling services, looking out for safety recalls and making sure the clients were happy when checking out the cashier
Performed top notch customer service. Making sure every customer was taken care of well.
Im very knowledgeable when it comes down to explaining repairs to clients. Break it down step by step to every single gasket or seal on a motor, transmission or any other parts of the vehicle. I believe in rewarding yourself after hard work is finished. Time with my daughter is my priority after work.