I have several years in customer service excellence. I truly believe that going above and beyond for customers, not only improves business, but also increases profits. This position would be a perfect fit for me.
Overview
10
10
years of professional experience
Work History
Sales Associate/Bus Attendant
DC Trails, Inc.
2014.04 - 2018.10
Accurately handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges, while boarding passengers onto two tiered busses
Built relationships with customers to encourage repeat business.
Managed all seating arrangements and adhered to all passenger safety policies prior to tour bus operations
Provided information and guidance for landmarks, historic buildings, statues and other historical sites
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment
Educated passengers on current promotional offerings and products using persuasive selling tactics.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Suite Runner
Audi Field/Levi
2023.05 - 2024.05
Established a positive rapport with guests through genuine interactions and attentive service, leading to increased guest satisfaction ratings within suites.
Handled cash transactions accurately, balancing end-of-shift reports without discrepancies or errors consistently.
Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.
Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.
Collaborated with suite holders to plan menus for upcoming events, ensuring a variety of options that catered to all tastes and preferences.
Education
High School Diploma - E-commerce
Cesar Chavez High School
Washington DC
06.2009
Skills
Initiative-taking
Guest Relations Management
Guest service
Interactive communication skills
Flexibility in scheduling
Menu Memorization
Food Running
Timely food delivery
Performance Improvement
Guest Seating
Ordering Procedures
Table setting knowledge
Place settings
Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Suite Runner
Audi Field/Levi
2023.05 - 2024.05
Sales Associate/Bus Attendant
DC Trails, Inc.
2014.04 - 2018.10
High School Diploma - E-commerce
Cesar Chavez High School
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