Venice King
Washington,DC
Summary
I have several years in customer service excellence. I truly believe that going above and beyond for customers, not only improves business, but also increases profits. This position would be a perfect fit for me.
Overview
10
10
years of professional experience
Work History
Sales Associate/Bus Attendant
DC Trails, Inc.
04.2014 - 10.2018
- Accurately handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges, while boarding passengers onto two tiered busses
- Built relationships with customers to encourage repeat business.
- Managed all seating arrangements and adhered to all passenger safety policies prior to tour bus operations
- Provided information and guidance for landmarks, historic buildings, statues and other historical sites
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment
- Educated passengers on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Suite Runner
Audi Field/Levi
05.2023 - 05.2024
- Established a positive rapport with guests through genuine interactions and attentive service, leading to increased guest satisfaction ratings within suites.
- Handled cash transactions accurately, balancing end-of-shift reports without discrepancies or errors consistently.
- Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
- Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.
- Managed inventory levels within the suite, restocking supplies as needed to maintain adequate stock throughout an event.
- Collaborated with suite holders to plan menus for upcoming events, ensuring a variety of options that catered to all tastes and preferences.
Education
High School Diploma - E-commerce
Cesar Chavez High School
Washington DC 06.2009
Skills
- Initiative-taking
- Guest Relations Management
- Guest service
- Interactive communication skills
- Flexibility in scheduling
- Menu Memorization
- Food Running
- Timely food delivery
- Performance Improvement
- Guest Seating
- Ordering Procedures
- Table setting knowledge
- Place settings
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Suite Runner
Audi Field/Levi
05.2023 - 05.2024
Sales Associate/Bus Attendant
DC Trails, Inc.
04.2014 - 10.2018
High School Diploma - E-commerce
Cesar Chavez High School
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