Venisse Gonzales

• Greeted visitors and provided them with assistance.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Processed customer payments.
• Created purchase orders, sales orders, and invoices.
• Emailed invoices to customers and organized/collected payments
• Organized and maintained customer and vendor files.

• Maintained detailed records of all contacts with clients including case notes, individual service plans, Arizona Matrix assessments, and discharges.
• Participated in weekly staff meetings to discuss current cases and develop strategies for addressing client needs.
• Responded to crisis situations and responded accordingly.
• Organized recreational activities and collaborated with organizations to receive donations for food and additional resources for clients in need.
• Conducted weekly home visits to assess residents' living conditions and identify potential service opportunities.
• Built rapport with clients and participated in conflict resolution and problem solving.

*Employee of the Month December, 2023

• Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
• Conducted office inventory checks and requested restocking of supplies.
• Answered telephones, directed calls, and took messages.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Utilized Quickbooks and Excel to track company's income and expenses.

• Inspected and moved products to designated areas in the warehouse.
• Trained new employees regarding warehouse procedures and standards.
• Worked with others to ensure contents in shipments were accurate with invoices.
• Maintained and monitored paint mixing equipment to ensure optimal performance, including sanitation and maintenance.
• Operated mixer safely, adhering to manufacturer instructions and safety recommendations to avoid workplace accidents.
• Assisted with ordering and inventory control of raw materials and equipment.