Venitria Curtis
Phoenix,AZ
Summary
Dynamic leader with a proven track record at Samaritan Funeral Home, enhancing brand presence and operational efficiency. Expert in organizational development and team leadership, I excel in creating innovative marketing strategies and fostering cross-departmental collaborations. Skilled in facility management and community outreach, I drive service quality improvements and team performance.
Overview
18
18
years of professional experience
Work History
General Manager
Samaritan Funeral Home
Phoenix, AZ
10.2017 - Current
- Implemented innovative social media strategies on platforms like Facebook and Instagram.
- Maintained commitment to offering every option to every family consistently.
- Enhanced overall performance through accurate and timely maintenance of client files.
- Adheres to established customer service guidelines per brand.
- Ensured optimal maintenance across all property grounds and vehicle assets.
- Directed financial operations and performance, including vendor relations, annual budgeting, and accounts management.
- Conduct monthly and quarterly evaluations focused on optimizing outcomes.
- Managed crisis situations by collaborating on disaster relief operations safeguarding people and structures during severe weather events.
- Established strong cross-departmental relationships via regular and effective communication practices.
- Enhanced business presence through participation in multiple events and groups.
- Identifies potential acquisitions
- Managed assignments ranging from vehicle cleaning to organizing advance arrangement plans.
- Ensures goals are met by participating in weekly check-ins with the supervisor.
- Managed team members during service operations, maintaining clarity on their roles.
- Manages onboarding processes and training for new hires while overseeing talent review and succession planning.
- Supervised all aspects of workforce operations to maintain efficiency in scheduling and labor cost controls.
- Manages financial planning, recruitment for pre-need services, and informing families about future options.
Customer Service Representative/Dispatcher
Mortuary Transport Services
Phoenix, AZ
04.2012 - 01.2018
- Display excellent customer service
- Dispatch drivers for calls in different areas throughout the valley & assisting with removals to various mortuaries throughout the valley
- Filing, faxing, invoicing, payroll and billing in QuickBooks, answering multiple phone lines, & typing
Customer Service Representative/Insurance Verification Specialist
PPAZ
Phoenix, AZ
09.2014 - 08.2017
- Display excellent customer service in a call center environment answering phones in the ShoreTel system
- Scheduling appointments and insurance verification in the NextGen system
- Filing, Faxing, answering multiple phone lines, & typing
Caregiver
Wee Care Corp.
Litchfield Park, AZ
07.2010 - 07.2011
- Care for young children with disabilities
- Respite Care/Rehabilitation
- Cooking, Cleaning, Dressing, Administer Medications, Provide transport
Customer Service Representative/Technical Support Specialist
NCO Management Group
Yuma, AZ
06.2008 - 05.2010
- Display excellent customer service and assist customers with their prepaid/postpaid accounts
- Troubleshooting, Collect payments, post payments, credit checks for new accounts, collect past due balances
- Filing, Faxing, Answering multiple phone lines, & Typing
Medical Assistant
Comprehensive Health Services
Phoenix, AZ
06.2007 - 10.2008
- Patient care/triage/customer service
- Collect copay, post payments to new and old accounts, injections, assist in surgical procedures, phlebotomy
- Filing, Faxing, Invoicing, Answering multiple phone lines, & Typing
Education
Associate - applied Mortuary Science
Chandler-Gilbert Community College
Chandler, AZ05.2018
Medical Assistant Diploma -
Apollo College
Phoenix, AZ05.2007
High School Diploma -
Kofa High School
Yuma, AZ05.2006
Skills
- Advertising and marketing
- Sales
- Branding
- Organizational development
- Top talent recruiting, hiring, and retention
- Sound judgment
- Team leadership
- Team building
- Problem resolution
- Leadership and team building
- Facility management
- Schedule management
- Community outreach
- Service quality improvement
- Supervision and training
- Staff management
- Leadership
References
- Debbie Gilmore, Owner of MTS, 602-295-7410
- Julie Bell, Licensed funeral director & embalmer, 602-502-7706
- Evangelina Baez, Licensed funeral director & embalmer, 480-284-1597
- Joanna Dewey, Licensed funeral director, 480-414-2657
- Edward Lopez, General Manager, 623-239-8936
Timeline
General Manager
Samaritan Funeral Home
10.2017 - Current
Customer Service Representative/Insurance Verification Specialist
PPAZ
09.2014 - 08.2017
Customer Service Representative/Dispatcher
Mortuary Transport Services
04.2012 - 01.2018
Caregiver
Wee Care Corp.
07.2010 - 07.2011
Customer Service Representative/Technical Support Specialist
NCO Management Group
06.2008 - 05.2010
Medical Assistant
Comprehensive Health Services
06.2007 - 10.2008
Associate - applied Mortuary Science
Chandler-Gilbert Community College
Medical Assistant Diploma -
Apollo College
High School Diploma -
Kofa High School