Vennie Phounsavan

· Managed and organized program documentation for over 100 students, ensuring compliance and timely access for staff and stakeholders.

· Provided exceptional customer service through daily communication with parents, teachers, and administrative staff, improving program flow and fostering positive relationships.

· Leveraged G-Suite tools to streamline documentation processes, increasing efficiency and response times.

· Conducted assessments (Ages and Stages, Teaching Strategies Gold) and inputted data to track learning goals, ensuring effective program evaluation and progress monitoring.

-Created a positive learning environment, promoting respect and collaboration among students.

· Managed individualized education plans (IEPs) for up to 10 students per semester, maintaining detailed records of progress and behavioral data.

· Utilized behavior tracking software and Excel to generate accurate reports for team meetings and parent updates.

· Collaborated with teachers, administrators, and parents to streamline communication and provide real-time feedback on student progress.

-Conducted ongoing evaluations of instructional methods, ensuring alignment with research-backed best practices in the field of behavioral education.

· Managed over 50 client case files, ensuring accurate documentation and facilitating communication between departments to support student success.

· Improved client satisfaction by 20% through proactive support and guidance on academic and personal goals.

· Maintained organized document systems using Office 365 (SharePoint), ensuring accessibility and up-to-date information.

-Provided administrative support to ensure efficient operation of the office.

- Aided in running SBIRT program (Screening Brief Intervention and Referral to Treatment).

- Kept track of client behavioral survey data using Survey Gizmo.

- Performed data entry and validation for over 200 client records, enhancing accuracy and efficiency in program reporting.

- Coordinated and hosted community health programs, managing documentation and tracking participant outcomes.

- Applied behavioral health strategies to improve program outcomes and client retention.