Venous Davoudi

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• resolve customer issues through ticketing system
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Receive inbound questions from customers
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Kept accurate records to document customer service actions and discussions.
• Negotiated contracts with outside carriers to minimize costs to company and customers.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Monitored and analyzed customer feedback to identify opportunities for improvement.

Customer Service Rep, 01/2020-01/2021

• Took ownership of customer issues and followed problems through to resolution.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Responded to customer inquiries and provided accurate information about products and services via live chat.

• Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
• Took dental images following strict patient protection rules, applying lead aprons.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Used Curve Hero to document and maintain patient information and health background.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer calls and emails to answer questions about products and services.
• Receive inbound questions from customers
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Followed through with leads to close sales over phone, in office and during external consumer engagements.
• Maintain scheduling and event calendars.
• Built local sales and marketing plan for each targeted district within defined territory.
• Participated in skills development initiatives to promote team competence and success.
• Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

• Collaborated with various team members to meet guests' requests.
• Established and maintained relationships with key customers to promote satisfaction and loyalty.
• Developed and executed strategies to improve operational efficiency.
• Enforced provision of services in line with company standards.
• Trained and supervised staff to provide highest level of customer service.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Assisted with organization and maintenance of office filing system for easy retrieval of information.
• Prepared and edited documents and reports for quality and accuracy.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Monitored office supplies and ordered low-stock items to prevent unexpected shortages.

• Answered phones, provided information and took messages.
• Developed effective improvement plans in alignment with goals and specifications.
• Created and optimized records management strategies to coordinate and protect information.
• planned and arranged fun events for the students.