Venroy Regine Gordon
Lauderhill,Fl
Summary
To enhance growth and increase productivity through teamwork with the highest level of professionalism.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Tradelink Network Usa Llc
Lauderhill, FL
2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
National Vocational Qualification of Jamaica (NVQJ) - Electrical Installation, Customer service management
Steer Town Academy
08.2025
Caribbean Education Council (CXC) - Social Studies, Physical Education, English A, Information Technology
Charlemont High School
01.2007
Skills
- Microsoft Excel
- Microsoft Publisher
- Microsoft Words
Certification
international business and diplomatic and human rights
CUST
- To the Human Resource (HR)
- Tradelinknetworkusallc
- Lauderhill, FL 33319
- RE: Job Application
- Dear Sir/Madam
- I hereby requisite the position of an Customer service manger at your facility as I admire high level of services in the field of Hospitality.
- I’m a performance driven, optimistic individual with a goal-oriented personality capable of monitoring and executing the daily tasks brought to the forefront thus executing in a prophetic manner and most of all maintaining a high standard of safety alongside emitting knowledge and intelligence garnered, thus empowering others. Being an individual of courtesy this will enhance an intensive work relation within your facility.
- Enclosed is my resume containing personal information for your perusal and I will be available for an interview at any convenient time of yours.
- With Thanks.
- Yours Respectfully
- Venroy Gordon
Timeline
National Vocational Qualification of Jamaica (NVQJ) - Electrical Installation, Customer service management
Steer Town Academy
Caribbean Education Council (CXC) - Social Studies, Physical Education, English A, Information Technology
Charlemont High School
Customer Service Manager
Tradelink Network Usa Llc
2022 - Current