Ventrisha Mollins

Owner

Paradise Of Joy Homecare

12.2019 - Current

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Evaluated suppliers to maintain cost controls and improve operations.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Conducted target market research to discover customer needs and analyze competitor trends.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Trained and developed team members to build human capital.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
Discovered areas of improvement by generating quarterly operational and sales reports.
Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Managed large budgets, collaborating with other departments to eliminate redundancies.
Prepared bank deposits and handled business sales, returns, and transaction reports.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Prepared annual budgets with controls to prevent overages.
Performed statistical analyses to gather data for operational and forecast team needs.
Conducted audit inspections and independent checks to verify parts and materials.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Reduced operational risks while organizing data to forecast performance trends.
Reported issues to higher management with great detail.

Summary

Overview

Work History

Owner

Burst Of Joy Personal Care

Education

Associate Of Science - Health Administration

Skills

Websites

Certification

Timeline

Owner

Burst Of Joy Personal Care

Associate Of Science - Health Administration

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