Venu Parvathala
Summary
Offering 15+ years of experience in IT Services and Delivery Management, Project Planning & Implementation, Cross-functional Coordination, Stakeholder / Vendor Management, Monitoring & Event Management. Passionate about delivery excellence and excel at liaising between business and technical areas to achieve on-time and on-specific project completions.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Determined [Job Title] adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Project Manager
HCL Technologies Ltd, Microsoft Corporation
08.2018 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed project status updates to stakeholders and executive management.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Accomplished client goals by providing quality technical projects.
- Managed [Number] project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
Operations Lead
HCL Technologies Ltd, Microsoft Corporation
08.2015 - 08.2018
- Facilitating teams on Incident management, Metrics Analysis etc
- Identifying gaps in the process and implementing new strategies to improve
- Handling BCDR\DR situation as single point of contact for 24
- 7 operations
- Experience in working with the ticketing tools like ITSM (Incident & Change) & Service Now for Incidents & Service requests
- Actively working on ITSM Tickets, Monitoring, suppressing, during scheduled & emergency activities
- Maintaining multi domain Windows based network over 40K+ servers running on Windows 2003/2008/2008R2/2012/2012 R2 operating systems
- Support on HP, EMC SAN kits and remote administration using terminal services
- Manage and maintain the infrastructure and provide uninterrupted services for continuous operations
- Pro-active alert monitoring and troubleshooting any unplanned outages
- Troubleshooting the installation problems of various software on Windows 2012 R2/ 2012/ 2008 R2/ 2008/2003 Servers
- Administration of Virtual Machines using Microsoft Virtual Server & Hyper-V
- Resolving cluster node/ service/ Virtual network name failures
- Supporting more than 5000 Azure servers
- Creating Service Principal names and Constraint Delegations as per customer requests
- Coordinating with different teams during the activities & driving them to success was major part of my job
- Ensuring the Change requests to go through the Changes within the scheduled times
- During the major/crisit incidents, we follow ITIL Processes & coordinate with different teams & update the situation on regular basis until the issue gets resolved & notified to all (Change Management, Incident Management & Problem Management etc.,
- Providing remote support, for Microsoft owned Physical/Virtual servers comprising of Windows 2008R2/2012 R2 Operating System with Roles like SQL, Web and File servers hosted in various Data centers/Labs across the world Tech Mahindra, Service lead
- Client
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
- Performed quality control and monitored production efforts.
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Oversaw problem resolution to address barriers to operational efficiency.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Tracked company equipment, tools and technology to manage inventory.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Negotiated with distributors to find quality products and best prices.
- Analyzed department metrics and performance and reported findings to management.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Service Lead
Microsoft Corporation
08.2011 - 08.2015
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Opened and maintained [Number] customer accounts by recording account information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Prepared [Type] reports by collecting and analyzing customer information.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Evaluated customer service staff performance and provided constructive feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Attracted potential customers by answering [Product or Service] questions and suggesting information about other products and services.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Used [Software] to keep records of customer interactions, customer accounts, and file documents.
- Provided primary customer support to internal and external customers.
- Facilitated religious classes and forums.
- De-escalated and resolved conflicts between local peoples and missionary representatives.
- Participated in religious ceremonies and events.
- Educated members of congregation on religious beliefs and practices.
- Volunteered in overseas locations and in various roles.
- Prepared and distributed religious materials.
- Attended meetings with religious leaders.
- Provided pastoral counseling to members of congregation.
- Participated in various outreach programs.
- Sourced materials and labor to meet facility construction needs.
- Maintained religious records and documents.
- Developed and implemented educational programs for youth.
- Wrote and delivered sermons.
- Assisted with organizing religious activities and services.
- Assisted with fundraising activities.
- Supported religious leaders in performing various duties.
- Facilitated worship services, encouraging participation from congregation.
- Provided guidance to members of congregation.
- Trained [Number] new missionaries on effectively sharing word of [Type] in [Type] community.
- Collaborated with other religious organizations and agencies.
Consultant
HMRI
08.2007 - 08.2011
- Planning and design of Servers and Networks Administration and Data Centre
- Managing and coordinating with vendors and full life cycle business heads for new implementations
- Analyzing the reports, escalating to concern teams, vendors and concern heads if any issues or crossing SLA
- Pro-actively involved in Server up-gradations
- Scheduling the down time, New build Up-gradation and Testing
- Involves in designing better business process to improve quality of information by eliminate redundant information and to reduce operation time
- Involves in collection of requirements and tracking version upgrades
- Need to play as bridge between client and vendors for any clarification on business process
- Reviewing Service Desk logs, assigning tasks to team members, chasing on progress
- Ensuring the availability and performance of all Infrastructure services, reporting and proactively monitoring to line management
- Ensuring Backups are completed and that all areas of the infrastructure are captured
- Regular D.R
- Testing and sign-off by line management
- Creation of business cases for new projects and liaising internally to scope, gather requirements and develop project plans
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Renegotiated outsourcing contracts to save considerable costs.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Onboarded and managed new client accounts to boost retention rates.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Automated system e-commerce features to improve client sales.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Created monthly forecast templates and resource management allocations for approved projects.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Analyzed problematic areas to provide recommendations and solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Education
Master of Computer Applications (MCA) -
Sri Venkateshwara University
Skills
Project Management Process Improvement Plan Specialistundefined
Accomplishments
- Certifications: ITIL V3 Foundation, AZ-104: Microsoft Azure Administrator
Affiliations
- Project Management Institute
Certification
PMP - Project Management Professional
Timeline
Project Manager
HCL Technologies Ltd, Microsoft Corporation
08.2018 - Current
Operations Lead
HCL Technologies Ltd, Microsoft Corporation
08.2015 - 08.2018
Service Lead
Microsoft Corporation
08.2011 - 08.2015
Consultant
HMRI
08.2007 - 08.2011
Master of Computer Applications (MCA) -
Sri Venkateshwara University