VENUS PHONGSAVAN
Nashville,TN
Summary
Multi-tasking Manager and professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ginger Thai Restaurant
12.2019 - Current
- Responsible for opening and closing restaurant.
- Appointing, inducting, training/mentoring new staff members.
- Scheduling shifts and assigning responsibilities to waitstaff.
- Resolving customer questions and handling customer grievances in professional manner.
- Ensuring that the restaurant adheres to pertinent health and safety regulations.
- Recording all income and expenses and ensuring that cash registers are balanced.
- Check product inventory and place orders accordingly with multiple distributors.
- Balanced checkbooks and report sales to accounting.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server
Ginger Thai Restaurant
06.2016 - 12.2019
- Provided excellent table service and fostered guest satisfaction in fast-paced environment.
- Take food and drink orders from customers accurately and with a positive attitude.
- Engage with customers in a friendly manner.
- Knowledge of the menu and ability to make suggestions.
- Collect payments from tables.
- Prepare checks that itemize and total meal costs and sales taxes.
- Help food preparation staff when necessary.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
MBA - Business Administration
Middle Tennessee State University
Murfreesboro, TN12-2024
Management, Supply Chain Management
Middle Tennessee State University
Murfreesboro, TN12.2021
Associate of Science- AS - General Studies
Motlow State Community College
McMinnville, TN08.2019
Skills
- Adaptability
- Attention to Detail
- Communication
- Customer Service
- Computer skills (Microsoft Word, Excel, PowerPoint, and Tableau)
- Sales
- Time Management
- Decision-making
- Business Development
- Multitasking and organization
- Task delegation
- Teamwork and collaboration
Certification
Dale Carnegie Training, 05/20
Languages
English
Native or Bilingual
Lao
Native or Bilingual
Thai
Elementary
Interests
- Gym Workouts
- Backpacking and Hiking
- Watching Movies and TV Shows
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- Video Gaming
- Music and concerts
- Crafting and DIY Projects
Timeline
Assistant Manager
Ginger Thai Restaurant
12.2019 - Current
Server
Ginger Thai Restaurant
06.2016 - 12.2019
MBA - Business Administration
Middle Tennessee State University
Management, Supply Chain Management
Middle Tennessee State University
Associate of Science- AS - General Studies
Motlow State Community College
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