Veon Nevels
Charlotte,NC
Summary
Customer success professional with a strong history of enhancing client acquisition, retention, and revenue growth in dynamic settings. Skilled in overseeing the complete customer lifecycle, from onboarding to renewal, utilizing CRM systems and data analytics to boost engagement and conversion rates. Consistently recognized for surpassing performance goals, streamlining processes, and providing exceptional client experiences.
Overview
5
5
years of professional experience
Work History
Leasing Manager - Lease Up
Greystar Property Management
Charlotte, NC
03.2026 - Current
- Promoted to lead client acquisition, onboarding, and retention strategy for a new community, driving occupancy and revenue performance.
- Oversee pipeline management, team performance, and conversion metrics to optimize the customer journey and improve outcomes.
- Develop and execute data-driven outreach and engagement strategies to increase lead generation and conversion rates.
- Analyze KPIs (traffic, conversion ratios, revenue trends) to identify gaps and implement performance improvements.
- Serve as escalation point for client concerns, resolving issues quickly to maintain satisfaction and retention.
- Train and coach team members on CRM usage, client engagement, and conversion best practices.
Leasing Professional - Lease Up
Greystar Property Management
Charlotte, NC
09.2025 - 03.2026
- Drove revenue growth by securing 25 new client contracts within 60 days and increasing occupancy from 5% to 34% within 90 days.
- Managed high-volume client pipeline, ensuring consistent follow-up and strong conversion rates.
- Coordinated onboarding processes and streamlined communication materials to improve client experience.
- Collaborated cross-functionally to ensure timely service delivery and issue resolution.
Assistant Property Manager - Lease Up
Brookfield Properties
Atlanta, GA
12.2023 - 05.2025
- Managed full client lifecycle, including onboarding, account management, renewals, and issue resolution.
- Contributed to leasing 165 units (50.5% occupancy) within seven months through consistent client engagement.
- Resolved client concerns and escalations, maintaining strong relationships and high retention.
- Tracked operational and financial performance metrics to support data-driven decisions.
- Coordinated with vendors and internal teams to ensure seamless service delivery.
Leasing Consultant
Brookfield Properties
Mountain View, CA
08.2022 - 12.2023
- Managed client pipeline with conversion rates up to 70% through strategic follow-up and relationship building.
- Achieved top performer recognition (100+ leases) and exceeded sales and service targets.
- Delivered personalized client consultations to identify needs and recommend solutions.
- Mentored new hires and supported onboarding and training initiatives.
Leasing Consultant
AMC LLC
Santa Clara, CA
06.2021 - 08.2022
- Generated 100 new client contracts within six months, increasing occupancy by 12% in the first month.
- Managed 450+ leads, maintaining a 22.2% conversion rate through consistent follow-up.
- Guided clients through onboarding and resolved concerns to ensure a positive experience.
Education
Independence High School
San Jose, CA05-2024
Skills
- Customer success and account management
- Client retention and engagement
- CRM and pipeline management
- Onboarding and lifecycle management
- Revenue growth and conversion strategy
- Cross-functional collaboration
- Conflict resolution and escalation handling
- Data analysis and KPI tracking
- Team leadership and training
TECHNICAL & CRM TOOLS
- Yardi Voyager, Onesite, Onsite, AIM, Funnel, Anyone Home, VeriFast, SNAPPT, ScreeningWorks Pro, EliseA.I, Hyly, Rhino, MRI, HappyCo, Microsoft 365
- ButterflyMX, LATCH, KeyTrack, Dormakaba, STRATIS, Bravo, Traka, Geokey
Timeline
Leasing Manager - Lease Up
Greystar Property Management
03.2026 - Current
Leasing Professional - Lease Up
Greystar Property Management
09.2025 - 03.2026
Assistant Property Manager - Lease Up
Brookfield Properties
12.2023 - 05.2025
Leasing Consultant
Brookfield Properties
08.2022 - 12.2023
Leasing Consultant
AMC LLC
06.2021 - 08.2022
Independence High School