Vera Guederian
5110 Castleton Way Roseville ,CA
Summary
Dynamic dispatcher with proven expertise at United Zoom Plumbing, enhancing customer satisfaction through effective communication and problem-solving. Skilled in dispatch software and prioritizing calls, I successfully optimized technician scheduling, reducing response times and improving operational efficiency. Committed to delivering exceptional service while maintaining meticulous records and fostering team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
United Zoom Plumbing
Rancho Cordova, CA
05.2024 - 01.2026
- Coordinated plumbing service calls to optimize technician scheduling and reduce response times.
- Managed communication between clients and technicians to ensure clear understanding of service needs.
- Utilized dispatch software to track job progress and update client records in real-time.
- Assisted in training new dispatchers on operational procedures and system navigation.
- Enhanced customer satisfaction through timely follow-ups and effective issue resolution.
- Maintained detailed logs of service requests, improving data accuracy for reporting purposes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Catering Lead
Panera Bread
Dealt Shores
08.2021 - 01.2024
- Led catering team to ensure timely and accurate food delivery for events.
- Trained new staff on catering procedures and food safety standards.
- Organized and executed large-scale catering orders, maintaining quality control.
- Managed inventory and supplies to optimize operational efficiency during events.
- Coordinated logistics for off-site catering including transportation and setup requirements.
- Oversaw event budgeting and financial reporting, ensuring profitability while meeting client expectations for quality service.
- Ensured all staff adhered to strict hygiene standards, resulting in zero health code violations during my tenure as Catering Lead.
Team Members
Taco Bell Restaurant
Rancho Cordova, CA
07.2021 - 01.2022
- Provided exceptional customer service in fast-paced environment.
- Prepared food items according to health and safety standards.
- Operated cash register efficiently, handling transactions accurately.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to ensure timely order fulfillment.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Package Handler
Amazon Warehouse
Vacaville, CA
06.2019 - 01.2020
- Operated material handling equipment to efficiently sort and package items for shipment.
- Collaborated with team members to ensure timely processing of incoming and outgoing packages.
- Maintained accurate inventory records by scanning barcodes and tracking package locations.
- Adhered to safety protocols while working in fast-paced warehouse environment.
- Supported continuous improvement initiatives by providing feedback on workflow processes.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Education
High School Diploma -
Cordova High
Rancho Bernardo, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Updating logs
- Work order management
- Database maintenance
- Dispatching field personnel
- Service planning
- Multitasking and organization
- Verbal and written communication
- Map reading
- Improving operations
- Call handling
- Workflow prioritization
Certification
CPR, self-determination
Languages
Armenian
Native or Bilingual
Timeline
Dispatcher
United Zoom Plumbing
05.2024 - 01.2026
Catering Lead
Panera Bread
08.2021 - 01.2024
Team Members
Taco Bell Restaurant
07.2021 - 01.2022
Package Handler
Amazon Warehouse
06.2019 - 01.2020
High School Diploma -
Cordova High