Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Vera Gutierrez

Vera Gutierrez

Tempe,AZ

Summary

Proven customer service expert from Walmart, adept in POS System Operation and maintaining composure under pressure. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and empathy, ensuring transactions are handled efficiently. Achieved a notable increase in customer loyalty by prioritizing guest services and cash management skills.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Walmart
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.

Driver

Factory Motor Parts Company
10.2023 - 06.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Cashier Specialist

NYC Bagles
10.2022 - 07.2023
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Supported Type and Type departments with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier Assistant

Arco Gas Station
07.2020 - 07.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Removed trash, swept, and mopped floors for professional appearance.

Education

GED - Basic

University of Anchorage Alaska
Anchorage, AK
05.2001

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Guest Services
  • Cash Management
  • Product Knowledge
  • Cash handling expertise
  • POS System Operation
  • Refund handling
  • Merchandise Restocking

Timeline

Driver

Factory Motor Parts Company
10.2023 - 06.2024

Cashier Specialist

NYC Bagles
10.2022 - 07.2023

Cashier Assistant

Arco Gas Station
07.2020 - 07.2022

Customer Service Cashier

Walmart

GED - Basic

University of Anchorage Alaska

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Vera Gutierrez