Vera McCallister
Clayton,GA
Summary
Dedicated healthcare management professional with a solid track record in staff training, claims processing, and patient relations. Proven ability to enhance office procedures and elevate patient satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Practice Manager
Mountain Medical Specialties
Clayton, GA
06.2013 - Current
- Managed daily operations of multi-specialty healthcare practice.
- Implemented office procedures to improve workflow and patient satisfaction.
- Trained and mentored administrative staff on best practices and compliance.
- Addressed patient concerns promptly to maintain a positive clinic environment.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Insurance Follow-Up Representative
Beck's Healthcare
Clayton, GA
03.2024 - 07.2025
- Managed insurance claims follow-up processes for patient accounts.
- Reviewed claim denials and identified necessary adjustments for resubmission.
Practice Manager
Highlands Internal Medicine
Clayton, GA
04.2014 - 12.2022
- Managed daily operations of multi-specialty healthcare practice.
- Implemented office procedures to improve workflow and patient satisfaction.
- Trained and mentored administrative staff on best practices and compliance.
- Addressed patient concerns promptly to maintain a positive clinic environment.
- Managed vendor relationships for supplies and services related to the practice.
- Maintained financial records, including billing and accounts receivable and payable.
Credentialing Specialist
North Shore Healthcare
Clayton, GA
06.2012 - 05.2013
- Managed provider credentialing processes to ensure compliance with healthcare regulations.
- Reviewed and verified professional licenses and certifications for accuracy and validity.
- Coordinated with healthcare professionals to obtain necessary documentation for credentialing.
- Maintained comprehensive databases of healthcare providers' credentials and statuses.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
Patient Billing Specialist
Dr. Kathy Easterling
Clayton, GA
04.1995 - 05.2012
- Processed patient billing inquiries and resolved discrepancies with precision.
- Managed insurance claims submissions and followed up on outstanding payments.
- Updated patient accounts in billing software to ensure accurate records.
- Communicated with patients regarding billing questions and payment options.
Education
Some College (No Degree) - Business Administration
Truett McConnell College
Cleveland, GASkills
- Healthcare management
- Office procedures
- Staff training
- Claims processing
- Credentialing compliance
- Patient relations
- Medical Coding and Billing
- Electronic health records
- Practice management
- Organizational skills
Certification
Certified Healthcare Financial Management
Timeline
Insurance Follow-Up Representative
Beck's Healthcare
03.2024 - 07.2025
Practice Manager
Highlands Internal Medicine
04.2014 - 12.2022
Practice Manager
Mountain Medical Specialties
06.2013 - Current
Credentialing Specialist
North Shore Healthcare
06.2012 - 05.2013
Patient Billing Specialist
Dr. Kathy Easterling
04.1995 - 05.2012
Some College (No Degree) - Business Administration
Truett McConnell College