Vera Rasskazova
Medical Assistant
Brooklyn,NY
Summary
Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Medical Assistant
Star Imaging
01.2017 - 01.2021
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Customer Service Representative
Total Appliance Solution
02.2015 - 08.2016
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Receptionist
Dental Clinic
02.2014 - 02.2015
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
280
Uzbekistan 05.2001 -
Skills
Medical office administration
HIPAA Compliance
Payment Collection
Data Entry
Medical Terminology
EMR / EHR
Fluent in Russian
Monitoring patient progress
Laboratory maintenance
Vital signs monitoring
Timeline
Medical Assistant
Star Imaging
01.2017 - 01.2021
Customer Service Representative
Total Appliance Solution
02.2015 - 08.2016
Receptionist
Dental Clinic
02.2014 - 02.2015
High School Diploma -
280
05.2001 -