Summary
Overview
Work History
Education
Skills
I HAVE IN EXCESS OF 20 YEARS IN VARIOUS CALL CENTERS. I'VE WORKED WITH SPRINT IN THEIR RELAYI'VE WO
Additional Information
Timeline
Generic

Vera Starks

Tallahassee,FL

Summary

Results-driven professional seeking position as Call Center Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.

Overview

10
10
years of professional experience

Work History

COLLECTIONS ASSOCIATE

GOLDEN1 CREDIT UNION
SACRAMENTO, CA
01.2019 - 10.2021
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Volunteer Coordinator

Grandparents Raising Grandchildren Program-lccs
DOUGLASVILLE, GA
11.2016 - 08.2018
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Developed volunteer policies and procedures, codes of conduct and volunteer standards.
  • Coordinated logistics of scheduling, supplying and transporting volunteers.

CHOICE COUNSELING SPECIALIST

AUTOMATED HEALTH SYSTEMS
TALLAHASSEE, FL
01.2014 - 09.2016


  • Obtained and supplied information for clients on Medicaid to provide best possible guidance to assist in enrolling them into Health plans.
  • Attended meetings, conferences and training courses to advance professional knowledge of the job.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

HVAC SALES ASSOCIATE

METRO MECHANICAL
Conyers, GA
05.2011 - 01.2014
  • Worked as a vendor for Home Depot's HVAC (Heating, Ventilation and Cooling) services.
  • Provided positive first impressions to welcome existing, new and potential customers
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained Home Depot Associates on HVAC product, services and current specials.

Education

Real Estate

FORT LAUDERDALE COLLEGE oF BUSINESS & FINANCE
Fort Lauderdale, FL

SAN FRANCISCO CITY COLLEGE
San Francisco, CA

High School Diploma -

WOODROW WILSON HIGH SCHOOL
San Francisco, CA
06.1973

Skills

  • Scripted Conversations
  • Options Counseling
  • Auto Dialers
  • Solution Building
  • Information Updates
  • Exemplary Communication Skills
  • Pleasant Telephone Demeanor

I HAVE IN EXCESS OF 20 YEARS IN VARIOUS CALL CENTERS. I'VE WORKED WITH SPRINT IN THEIR RELAYI'VE WO

I have in excess of 20 years Call Center experience both as a Representative and a Supervisor for companies such as Sprint's Relay Services for the Hearing Impaired; MCI and The Money Store's (aka HomeEq) collection departments; and several privately owned Collection Agencies. During periods of unemployment, I did volunteer work for Victory For the World Church in Stone Mountain GA and Grandparents Raising Grandchildren in Douglasville, GA.

Additional Information

I am dependable, hardworking and a fast learner. My past experiences have taught me to handle potentially difficult situations calmly and courteously. I am self managed and can be counted on to be on time and ready to work at my assigned schedule.

Timeline

COLLECTIONS ASSOCIATE

GOLDEN1 CREDIT UNION
01.2019 - 10.2021

Volunteer Coordinator

Grandparents Raising Grandchildren Program-lccs
11.2016 - 08.2018

CHOICE COUNSELING SPECIALIST

AUTOMATED HEALTH SYSTEMS
01.2014 - 09.2016

HVAC SALES ASSOCIATE

METRO MECHANICAL
05.2011 - 01.2014

Real Estate

FORT LAUDERDALE COLLEGE oF BUSINESS & FINANCE

SAN FRANCISCO CITY COLLEGE

High School Diploma -

WOODROW WILSON HIGH SCHOOL

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Vera Starks