Vera Williams
Neptune,NJ
Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Detail-oriented salesperson fosters enthusiasm in products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
7
7
years of professional experience
Work History
Sales Associate
Arise/work From Home
Neptune, Nj
10.2022 - 03.2024
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Customer Service Representative
Monmouth Glass
Asbury, Nj
09.2020 - 01.2021
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Participated in workshops and seminars to continuously improve personal skills related to position
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Associate
Cablevision
Neptune, NJ
02.2017 - 11.2019
- Maintained records related to sales for store management.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Provided accurate information about products, prices and services.
- Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
High School -
Neptune High School
NeptuneHigh School/ged - Electrical wiring
Job Corps Edison
EdisonSkills
- Order Processing
- Promotional support
- Business Development
- Client Account Management
- Inventory Control
- Communication skill
- Problem solving
- Adaptability
- Incident Reports
Languages
english, Advanced
Timeline
Sales Associate
Arise/work From Home
10.2022 - 03.2024
Customer Service Representative
Monmouth Glass
09.2020 - 01.2021
Sales Associate
Cablevision
02.2017 - 11.2019
High School -
Neptune High School
High School/ged - Electrical wiring
Job Corps Edison
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