Vera Winters
AHA Training Center Manager
Grenada,MS
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Service-oriented AHA Training Center Representative with 12+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
Work History
AHA Training Center Manager
Greenwood Leflore Hosptal
Greenwood, Mississippi
01.2010 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Delivered new employee onboarding and training sessions via HealthStream.
- Developed departmental systems and procedures to better align workflow processes.
Customer Service Representative
Greenwood Leflore Hosptal
Greenwood, Mississippi
03.2002 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Floor Secretary
Greenwood Leflore Hosptal
Greenwood, United States
08.1999 - 03.2002
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened visitors and issued badges to maintain safety and security.
- Maintained daily report documents, memos and invoices.
Education
Bachelor of Science - Business
Western Governors University
Salt Lake City, UT 03.2019 - 03.2022
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ 08.2008 - 04.2010
Skills
Complaint resolution
undefinedAffiliations
The National Society of Leadership and Success
Master Trainer for TEAM STEPPS
Certification
BLS(CPR) Instructor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Business
Western Governors University
03.2019 - 03.2022
Certified Lean SIx SIgma Yellow Belt
09-2015
Master Trainer for TEAM STEPPS
07-2015
Certified Trainer HIT Pro
03-2013
AHA Training Center Manager
Greenwood Leflore Hosptal
01.2010 - Current
CPI Instructor
04-2009
State of MS Career Readiness Gold
11-2008
BLS(CPR) Instructor
10-2008
Associate of Arts - Health Administration
University of Phoenix
08.2008 - 04.2010
Customer Service Representative
Greenwood Leflore Hosptal
03.2002 - 01.2022
Floor Secretary
Greenwood Leflore Hosptal
08.1999 - 03.2002
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