Vera Winters
AHA Training Center Manager
Grenada,MS
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Service-oriented AHA Training Center Representative with 12+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
6
6
Certificates
Work History
AHA Training Center Manager
Greenwood Leflore Hosptal
Greenwood, Mississippi
2010.01 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Delivered new employee onboarding and training sessions via HealthStream.
- Developed departmental systems and procedures to better align workflow processes.
Customer Service Representative
Greenwood Leflore Hosptal
Greenwood, Mississippi
2002.03 - 2022.01
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Floor Secretary
Greenwood Leflore Hosptal
Greenwood, United States
1999.08 - 2002.03
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened visitors and issued badges to maintain safety and security.
- Maintained daily report documents, memos and invoices.
Education
Bachelor of Science - Business
Western Governors University
Salt Lake City, UT 2019.03 - 2022.03
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ 2008.08 - 2010.04
Skills
Complaint resolution
Report preparation
Adult learning theories
Leadership training
Staff development plans
New hire on-boarding
Affiliations
The National Society of Leadership and Success
Master Trainer for TEAM STEPPS
Certification
BLS(CPR) Instructor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Science - Business
Western Governors University
2019.03 - 2022.03
Certified Lean SIx SIgma Yellow Belt
2015-09
Master Trainer for TEAM STEPPS
2015-07
Certified Trainer HIT Pro
2013-03
AHA Training Center Manager
Greenwood Leflore Hosptal
2010.01 - Current
CPI Instructor
2009-04
State of MS Career Readiness Gold
2008-11
BLS(CPR) Instructor
2008-10
Associate of Arts - Health Administration
University of Phoenix
2008.08 - 2010.04
Customer Service Representative
Greenwood Leflore Hosptal
2002.03 - 2022.01
Floor Secretary
Greenwood Leflore Hosptal
1999.08 - 2002.03