Experienced retail sales professional committed to delivering exceptional customer service and accurate transactions. Skilled in efficient cash-handling and creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Night Auditor
Home2Suites Hilton
Troy, Michigan
10.2023 - Current
Manage and process reservations, check-ins and check-outs
Provide guests with requested amenities
Process and complete night audit and market transactions
Answer inquiries and address issues that may arise during the night
Monitor security systems for hotel safety of guests
Sales/Customer Service Representative
Macy’s
Novi, Michigan
02.2023 - 02.2024
Answered inquiries and accepted payments for personal credit card accounts
Completed sales, processed new credit accounts, returned/exchanged merchandise, and searched for merchandise in other Macy’s stores, using Macy’s point of sales system
Expedited new merchandise to appropriate department
Retail Associate – Overnight Replenishment
Meijer
Royal Oak, Michigan
09.2021 - 07.2023
Replenished shelves with merchandise according to box UPC labels
Pulled new merchandise to selling floor using a manual pallet jack
Returned the remainder of merchandise to stockroom using a manual pallet jack/Uline cart
Conditioned merchandise on shelves and displays
Logistics Processor
Nordstrom Rack
Troy, Michigan
12.2020 - 09.2021
Operated mobile devices for reticketing purposes
Scanned and processed newly delivered merchandise for selling floor
Scanned merchandise for department inventory audit
Maintained appearance of selling departments and returned merchandise to appropriate department
Customer Service Representative
Macy’s
Troy, Michigan
12.2017 - 03.2021
Completed sales, processed new credit accounts, returned/exchanged merchandise, and searched for merchandise in other Macy’s stores, using Macy’s point of sales system
Implemented Fulfillment @ POS to complete customers’ on-line orders
Answered inquiries regarding personal credit card account information, and inquiries about credit card applications and usage of applicable coupons for regular and sale items
Education
Associate of Science (A.S.) - Legal Assistant
Macomb Community College
Warren, Michigan
05.2011
Skills
Clerical duties
Front desk operations
Customer service
Charge posting
Credit and cash payments
Night audit reports
Timeline
Night Auditor
Home2Suites Hilton
10.2023 - Current
Sales/Customer Service Representative
Macy’s
02.2023 - 02.2024
Retail Associate – Overnight Replenishment
Meijer
09.2021 - 07.2023
Logistics Processor
Nordstrom Rack
12.2020 - 09.2021
Customer Service Representative
Macy’s
12.2017 - 03.2021
Associate of Science (A.S.) - Legal Assistant
Macomb Community College
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