Verena NarozFanosMakar
Jacksonville
Summary
Attentive associate providing skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Assistant office operation
Ascension St. Vincent's OB/GYN
Jacksonville
04.2024 - Current
- Coordinated patient appointments and managed scheduling for multiple providers.
- Assisted in maintaining patient records and ensuring data accuracy in electronic systems.
- Communicated with patients regarding treatment plans and follow-up procedures.
- Handled insurance verification and authorization processes for patient services.
- Collaborated with team members to streamline administrative workflows and improve efficiency.
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
Photographer
Cady Studios
Jacksonville
06.2021 - 10.2023
- Captured high-quality images for various events and sessions.
- Collaborated with clients to understand vision and preferences.
- Edited photographs using industry-standard software for optimal results.
- Developed creative concepts for themed photography sessions.
- Managed equipment setup and maintenance before each shoot.
- Set up lights, backdrops, and props for shoots and events.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Consult with clients to understand their needs and preferences for a photo shoot.
Cashier
Walmart
Oviedo
03.2021 - 06.2021
- Processed customer transactions efficiently at busy retail location.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for customer convenience.
- Handled cash, credit, and gift card payments accurately.
- Scanned items and bagged purchases quickly for customer satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Walmart
Saint Johns
09.2019 - 03.2021
- Processed customer orders and handled returns efficiently and accurately.
- Collaborated with team members to ensure smooth daily operations and service delivery.
- Utilized point-of-sale systems to complete transactions and manage inventory levels.
- Resolved customer complaints by listening actively and offering appropriate solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
Education
Mandarin High School
Jacksonville, FLSkills
- Scheduling management
- Patient record maintenance
- Insurance verification
- Data entry accuracy
- Problem solving
- Effective communication
- Attention to detail
Languages
Arabic
Limited
Timeline
Assistant office operation
Ascension St. Vincent's OB/GYN
04.2024 - Current
Photographer
Cady Studios
06.2021 - 10.2023
Cashier
Walmart
03.2021 - 06.2021
Customer Service Representative
Walmart
09.2019 - 03.2021
Mandarin High School