Verenice Aguayo
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record at Vegas Special Tees, excelling in employee training and effective communication. Skilled in developing strategies that significantly boosted customer loyalty. Adept at resolving complex issues and leading teams to achieve high-quality service standards, ensuring operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager, Customer Service
Vegas Special Tees
Las Vegas, Nevada
06.2017 - Current
- Assisted team in resolving customer inquiries and complaints efficiently.
- Managed daily operations and ensured high-quality service standards.
- Trained new staff on customer service protocols and company policies.
- Oversaw inventory management to maintain product availability for customers.
- Developed strategies to increase customer loyalty and retention rates.
- Conducted regular performance reviews with team members to ensure quality standards are met.
- Interfaced with vendors regarding product availability or delivery issues.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved complex customer service issues efficiently and effectively.
- Answered phones promptly and provided excellent customer service.
- Created strategies for improving customer service operations.
Forklift Operator
Amazon
Las Vegas, Nevada
10.2020 - 12.2020
- Conducted regular inspections on equipment for safe operation compliance.
- Operated forklifts to transport goods within the warehouse efficiently.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Used handheld scanners for warehouse management system compliance.
Merchandise Coordinator
TJ Maxx
Las Vegas, Nevada
10.2014 - 05.2017
- Coordinated merchandise displays to enhance visual appeal and customer engagement.
- Managed inventory levels using inventory management software to optimize stock availability.
- Assisted in the planning and execution of seasonal merchandising initiatives across stores.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Prepared weekly reports detailing progress made towards achieving set goals related to merchandise planning and procurement.
- Assisted customers with product inquiries and provided recommendations.
- Managed cash register operations and balanced cash drawers daily.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2014
Skills
- Customer service
- Employee training
- Decision making
- Effective communication
- Time management
- Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Forklift Operator
Amazon
10.2020 - 12.2020
Assistant Manager, Customer Service
Vegas Special Tees
06.2017 - Current
Merchandise Coordinator
TJ Maxx
10.2014 - 05.2017
High School Diploma -
Western High School