VERENISSE V. VARGAS
DURHAM,NC
Summary
Focused and dedicated insurance professional with 9 years of experience providing superior customer service and rates for Insurance policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
RAPID INSURANCE AGENCY INC
DURHAM, NC
02.2023 - Current
- . Achieved sales targets consistently through strong negotiation skills.
- . Mentored new agents on company procedures, products, and best practices.
- Provided exceptional customer service to retain loyal clientele base.
- Completed continuing education courses for licensing requirements compliance.
- Maintained accurate records of client interactions and transactions.
- Utilized CRM software to track leads, follow-ups, and sales progress.
- Developed and maintained relationships with clients for policy renewals.
Insurance Agent
All About Insurance Agency
DURHAM, NC
12.2015 - 11.2022
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Assessed customer risk levels and recommended appropriate coverage options.
- Advised customers on the best ways to minimize risks associated with their assets.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Insurance Customer Service Representative
State Farm
DURHAM, NC
04.2015 - 01.2015
- Responded promptly to emails and phone calls from customers seeking assistance.
- Facilitated payment processing for premium payments and renewals.
- Greeted customers and provided prompt, courteous service.
- Maintained accurate records of customer interactions and transactions.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
Education
SOUTHERN HIGH SCHOOL
DURHAM NC06-2006
Skills
- Customer follow-up
- Customer Service
- Client Retention
- Regulatory Compliance
Certification
- PROPERTY AND CASUALTY LICENSE
Languages
Spanish
Professional
Timeline
Insurance Agent
RAPID INSURANCE AGENCY INC
02.2023 - Current
Insurance Agent
All About Insurance Agency
12.2015 - 11.2022
Insurance Customer Service Representative
State Farm
04.2015 - 01.2015
SOUTHERN HIGH SCHOOL
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