VERETTA BURNETT
SER Metro
Detroit,MI
2025
years of professional experience
Dynamic Case Manager with a proven track record at Detroit Rescue Ministries, excelling in problem-solving and case planning. Successfully developed tailored service plans that enhanced client outcomes, ensuring compliance and effective documentation. Skilled in coordinating community resources and fostering client accountability, leading to improved housing stability and employment success.
Work History
Case Manager
- Conducted intake assessments to identify client needs and appropriate emergency services
- Developed service plans supporting housing stability, employment goals, and recovery progress
- Coordinated referrals to community resources, behavioral health providers, and benefit programs
- Documented case notes, client progress, and follow-up actions in confidential records
- Supported crisis intervention efforts while maintaining calm, trauma-informed client interactions
- Collaborated with ministry staff to align care plans with available programs and resources
- Followed up with clients to reinforce accountability, attendance, and progress toward goals
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Career Coach
- Assessed participant goals, barriers, and skills to create individualized career plans
- Coached job seekers on resume writing, interview preparation, and job search strategies
- Delivered workshops on employability skills, workplace readiness, and career exploration
- Maintained accurate case notes, service records, and referral documentation in program systems
- Connected participants with training programs, community resources, and employment opportunities
- Supported clients through onboarding steps, application processes, and follow-up appointments
- Collaborated with workforce partners to align services with placement and retention goals
- Monitored participant progress and adjusted coaching approach to strengthen employment outcomes
- Collaborated with other career coaches and industry professionals to share insights, resources, and best practices for optimal client outcomes.
- Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
Case Manager Specialist
1 Year 4 Months- Assessed client needs and determined appropriate service referrals.
- Coordinated case plans with community partners and internal support teams.
- Maintained accurate client records and confidential documentation.
- Monitored service progress and updated case notes for compliance.
- Communicated with providers to ensure timely referrals and continuity of care.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Streamlined internal processes by developing more efficient case management tools and procedures, resulting in increased productivity among team members.
- Facilitated successful client transitions from institutional settings to community-based living environments.
- Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
- Managed volunteer programs focused on providing community services to underserved populations.
Education
Bachelor of Science - Criminal Justice
- Dean's List2008
- Exceptional File Management Skills
- Contact Tracing Training
Skills
Problem-solving
Case management
Time management
Case documentation
Documentation and reporting
Decision-making
Email and telephone etiquette
Community resources
Case planning
Critical thinking
Documentation proficiency
Records management
Data entry and analysis
Timeline
Case Manager Specialist
Travelers Aide Society of Detroit Metropolitan
01.2023 - 05.2024Read More
Case Manager
Detroit Rescue Ministries
Read More
Career Coach
SER Metro
2022 - 06.2024Read More
Purdue Global University
Bachelor of Science from Criminal Justice
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